Guest Experience Coordinator
About the role
Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.
Responsibilities
- Help guests discover their "Wanderlust" experience
- Provide exceptional customer service by being engaging and taking sincere interest
- Establishing relationships with local area restaurants, shops and attractions
- Help to resolve problems and "WOW" guests through recovery when things aren’t quite right
- Promote and sell special hotel programs
- Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information
- Communicate all pertinent information to manager on duty
- Absorb other departments as needed
Requirements
We are looking for a highly motivated individuals to join our Guest Services team as a Concierge. The ideal candidate uses their engaging personality to create a memorable impression for our guests through assisting with the planning of their stay. The Concierge is the top source of knowledge for the guest for everything about the hotel, its amenities, and the local area.
Qualifications
- A high school diploma or equivalent
- A strong desire to make an impact on other people
- An outgoing and engaging personality
- Advanced knowledge of the local area
- Computer skills
- Excellent verbal and written communication skills
- Ability to work in a fast-paced setting
- Ability to stand for the duration of the shift
- Must be available to work various shifts including weekends and holidays
Skills
- Customer service skills
- Communication skills
- Problem-solving skills
- Knowledge of local area
Benefits
Compensation: $20.00
Pay
$20.00
Schedule
Variates based on department needs and shifts required.
Benefits
Comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. Pyramid Global Hospitality is also committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.
Company Information
Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.