Guest Experience Coordinator

About the role

This role focuses on coordinating details that shape the guest journey, including communications, special requests, activities, and onsite service. This is an on-site hospitality role with regular face-to-face interaction with guests, visitors, clients, attendees, members, or coworkers. It is not a remote position.

Environment

On site, guest-facing, collaborative and highly interactive.

Day-to-day Responsibilities

• Prepare for arrivals, activities, or special guest needs
• Interact directly with guests throughout their visit
• Coordinate requests with operational teams
• Track feedback and help improve the overall guest experience

Qualifications

A strong fit is personable, dependable, composed in busy environments, comfortable starting conversations, attentive to details, and motivated to create a positive guest experience. Prior hospitality experience can be helpful, but many employers provide training for entry-level hires.

Skills

• Training
• Communications
• On site
• Teams