Guest Experience Coordinator

About the role

At Capital Vacations, we create meaningful, memorable experiences for our members and guests. We believe in supporting our team so they can deliver exceptional service.

Responsibilities

- Deliver a welcoming guest experience by greeting, checking in guests, and providing helpful information about the resort and Sedona area - Assist guests with payments, pre-authorizations, and booking lodging, dining, and local experiences - Create personalized itineraries and provide recommendations for attractions, shows, and restaurants - Address guest questions and resolve concerns promptly and professionally - Answer inbound calls and provide accurate, timely information - Coordinate reservations and partnerships with local vendors, tour operators, and entertainment providers - Prepare and distribute vouchers for shows, dining, and guest experiences - Maintain accurate daily reporting, including tour counts, arrivals, no-shows, and updates for sales and management teams - Support daily operations by preparing tour profiles, updating schedules, maintaining a clean lobby, and completing end-of-day reporting

Requirements

- Strong customer service and interpersonal skills - Effective written and verbal communication abilities - Proficiency in Microsoft Excel and Word - Basic computer knowledge - Highly organized with strong attention to detail - Ability to multitask and work in a fast-paced environment - Problem-solving skills with a professional and calm approach - Team-oriented with a positive attitude - Daytime availability required - Must be able to work weekends and holidays - Flexible schedule based on business needs