Guest Experience Coordinator

Responsibilities

• Carry out pre-move-in and post-move-out walkthroughs to assess apartment conditions and ensure readiness.
• Document and escalate any issues, damages, or concerns encountered in a timely manner.
• Provide an outstanding guest experience by being the primary point of contact for all resident needs during their stay.
• Respond promptly to guest needs, including making local travel arrangements to deliver items or resolve issues.
• Create and maintain move-in gifts and keep inventory of welcome materials.
• Manage local lockbox inventory for guest access and coordinate with vendors for furniture, service deliveries, pickups, and installations.

Qualifications

• Organized and dependable with strong communication skills.
• Able to handle a dynamic and flexible schedule with frequent local travel.
• Familiarity with basic computer programs such as Microsoft Office, Outlook, etc.
• Must have a high school diploma or equivalent and be at least 18 years old.

Benefits

• Competitive base salary range: $20.22 - $22.50 per hour.
• Medical, dental, and vision insurance options.
• 401(k) plan with a discretionary match.
• Company-paid life insurance, short-term disability, and long-term disability.
• Supplemental life insurance, critical illness, accident, and identity theft protection.
• Wellness program and complimentary use of corporate apartments for vacation or travel (when available).

Pay

• Base salary range: $20.22 - $22.50 per hour.

Schedule

• Dynamic work environment with no set hours.
• Flexible schedule with frequent local travel.