Guest Experience Coordinator

Juniper Preserve is a premier resort and residence club in Central Oregon seeking a full-time Guest Experience Coordinator to serve as an ambassador for the property.

About the role

As the first point of contact, you will deliver a warm, welcoming experience for resort guests, club members, and their visitors. You will provide detailed information about Juniper Preserve’s amenities, local attractions, and resort features while managing all front-desk operations, including check-ins, check-outs, billing inquiries, and guest follow-ups.

Responsibilities

• Demonstrate a guest-driven service style with an upbeat, friendly demeanor in all interactions.
• Greet and welcome all guests enthusiastically and professionally while maintaining their privacy.
• Handle guest concerns immediately, escalate to appropriate departments, and follow up within 30 minutes to ensure resolution and satisfaction.
• Communicate pertinent guest information to relevant departments.
• Maintain comprehensive knowledge of resort features, services, hours, room types, rates, promotions, and daily operations.
• Comply with all property and departmental policies, including grooming and uniform standards.
• Perform front-desk tasks: check-ins/check-outs, night audits, reservations, cancellations, billing inquiries, and room changes.
• Resolve room status discrepancies with Housekeeping and prepare key packets for arriving groups.
• Generate, distribute, and post daily reports; maintain guest history files.
• Operate Springer Miller Systems and CPU functions according to established procedures.
• Set up workstations, maintain cleanliness, and answer department telephones within three rings using proper etiquette.
• Embrace flexibility to adapt to new tasks, varied hours (including evenings, weekends, and holidays), and a growing company.
• Incorporate safe work practices and maintain a positive, organized approach to workflow.

Requirements

• High school diploma or equivalent; college/university qualifications or two years of related guest services experience.
• Valid Oregon driver’s license with no recent alcohol-related offenses or criminal record.
• Ability to pass a drug test and perform duties satisfactorily with reasonable accommodations for disabilities.

Skills

• Strong written and verbal communication skills for complex correspondence with guests and staff.
• Proficiency in phone conversations, basic cash handling, and accounting functions.
• Ability to calculate figures such as percentages and payments.
• Competence in Google Suite, Microsoft Word, Excel, and Outlook.
• Multi-tasking ability to handle variables and provide solutions effectively.
• Capacity to comprehend complex instructions and equipment manuals.

Schedule

Full-time, Wednesday through Sunday, 11:30 AM – 8:00 PM.

About the Company

Troon, founded in 1990 and headquartered in Scottsdale, AZ, is the world’s largest professional club management company, specializing in golf, hospitality, and residential communities. With over 900 locations across 45+ states and 27+ countries, Troon fosters a culture of infectious energy, conscious kindness, and humble prosperity. Learn more at www.troon.com.