Guest Experience Coordinator
National Corporate Housing · Kirkland, WA · 2 mo ago
On-siteCustomer Service$21.51–$27.17/hrFull-time
Responsibilities
- Carry out pre-move-in and post-move-out walkthroughs to assess condition and ensure readiness.
- Document and escalate any issues, damages, or concerns in a timely manner.
- Provide an outstanding guest experience by serving as the primary point of contact throughout the resident’s stay.
- Respond to guest needs promptly, including local travel to deliver items or resolve issues.
- Personalize move-in gifts and maintain inventory of welcome materials.
- Maintain and track local lockbox inventory for guest access.
- Coordinate with vendors for furniture and service deliveries, pickups, and installations.
Qualifications
- Organized and dependable.
- Passionate about providing exceptional customer service.
- Comfortable with local daytime travel for apartment inspections and deliveries.
- Familiarity with basic computer programs (Microsoft Office, Outlook, etc.).
- High school diploma or equivalent.
Benefits
- Competitive base salary range: $21.51 - $27.17 per hour.
- Medical, dental, and vision insurance options.
- 401(k) plan with discretionary match.
- Company-paid life insurance, short-term disability, and long-term disability.
- Supplemental life insurance, critical illness, accident, and identity theft protection.
- Wellness program.
- Complimentary use of corporate apartments for vacation or travel (when available).
Additional Information
- Fair Labor Standards Act (FLSA): Non-Exempt.
- Will not provide assistance with relocation costs.
- National Corporate Housing is an equal opportunity employer.