Guest Experience Coordinator

About the role

Welcome to Your New Stage
Your role at Casa Loma Beach Hotel in Laguna Beach, CA, isn’t just a job—it’s a performance in enhancing lives through meticulous attention to detail and genuine interactions. You are the conductor of first impressions, the architect of farewells, and the personal guide to a world of luxury.

Key Roles You’ll Play

- Greet guests with warmth and charisma, making every arrival a celebration. - Transform ordinary interactions into memorable stories with your food and beverage artistry—in the lobby, by the pool, or under the stars on the rooftop terrace. - Ensure every detail of a guest's stay is seamless, from check-in to the echo of their gratitude at departure. - Deliver personalized room orientations and fulfill requests with a flair that says you care. - Manage the symphony of logistics from guest luggage to beach amenities, crafting moments that matter.

Required Credentials

- High School Graduate or equivalent, armed with experience in hospitality or related fields. - Carry necessary certifications like Responsible Beverage Service (RBS) and Food Handler’s Card.

Skills That Set You Apart

- Master multitasker, eloquent communicator, and detail-oriented dynamo. - Physical agility to meet the demands of a bustling hotel environment.

About the Company

Casa Loma Beach Hotel is part of a family-owned and family-built collection of iconic resorts and hidden gems. Each property is a tribute to place-based sensuality and playful improvisation, embodying the sounds, smells, and colors of iconic landscapes. The hotel is located in a prime spot, offering guests the convenience of being just footsteps away from the vibrant village and the picturesque sea. Visitors can easily explore the charming shops, art galleries, and restaurants without the need for a car, truly immersing themselves in the coastal beauty and unique atmosphere.

Company Commitment

Casa Loma Beach Hotel and the entire family-owned and family-built collection of iconic resorts and hidden gems are committed to providing equal employment opportunities (EEO) to all associates and applicants for employment without regard to ethnicity, religion, gender, sexual orientation, national origin, age, disability or genetics. In addition to federal law requirements, The Inn at Laguna Beach complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.