Guest Experience Coordinator

Responsibilities

• Carry out pre-move-in and post-move-out walkthroughs to assess condition and ensure readiness.
• Document and escalate any issues, damages, or concerns in a timely manner.
• Provide an outstanding guest experience by serving as the go-to contact throughout the resident’s stay.
• Respond to guest needs promptly, including local travel to deliver items or resolve issues.
• Personalize move-in gifts and maintain inventory of welcome materials.
• Maintain and track local lockbox inventory for guest access.
• Coordinate with vendors for furniture and service deliveries, pickups, and installations.

Qualifications

• Organized and dependable.
• Passionate about providing exceptional customer service.
• Self-starter with strong communication skills.
• “Whatever it takes” attitude toward guest satisfaction.
• Reliable team player who thrives in a fast-paced, flexible environment.
• Comfortable with local daytime travel for apartment inspections and deliveries.
• Familiar with basic computer programs (Microsoft Office, Outlook, etc.).
• High school diploma or GED required; must be at least 18 years old.

Benefits

• Competitive Base Salary: $20.48 - $25.29/hour.
• Medical, dental, and vision insurance options.
• 401k plan with discretionary match.
• Company-paid life insurance, short-term disability, and long-term disability.
• Supplemental life insurance, critical illness, accident, and identity theft protection.
• Complimentary use of corporate apartments for vacation or travel (when available).
• One-of-a-kind culture dedicated to Diversity, Equity, and Inclusion.
• Inclusive Awards and Recognition Program.
• Vacation, sick, and floating holidays.
• Paid time off.
• Wellness program.