Guest Experience Coordinator

About the role

The Guest Experience Coordinator plays a vital role in supporting the success of events by ensuring a safe, welcoming, and memorable experience for all guests. This is an on-call/as needed role, ideal for individuals passionate about hospitality and available to work irregular hours including evenings, weekends, and holidays.

Responsibilities

• Deliver exceptional guest service aligned with the Broward County Convention Center Experience Program.
• Serve as a primary point of contact for guests during events, providing courteous and professional assistance.
• Support crowd management and guest flow during high-traffic times.
• Aid with ADA accommodations and Sunflower Room services.
• Respond promptly to guest inquiries and resolve concerns with professionalism.
• Communicate effectively with guests and team members via phone, email, and in person.
• Maintain readiness to be called in for support during peak event times.
• Perform other duties as assigned to ensure smooth event execution.

Qualifications

• High School Diploma or GED, or equivalent combination of education and experience.
• A minimum of 1-3 years of related work experience.
• Prior experience working in a fast-paced environment, demonstrating an ability to work under pressure, multi-task, recognize problems, and find solutions.
• Similar experience in convention centers, hotels, and F&B facilities is a plus.
• Strong verbal and written communication skills.
• Excellent organization, customer service, and interpersonal skills.
• Ability to exercise good judgment, initiative, and professionalism.
• Collaborative mindset and willingness to learn and take direction.
• Proficiency in English (verbal and written); Spanish or Creole fluency highly valued.
• Computer skills proficiency in standard office equipment and Microsoft Office Suite (Outlook, Windows, Excel, Word, PowerPoint, TEAMS).
• Comfortable using standard office and communication equipment.