Guest Experience Coordinator
National Corporate Housing · Chantilly, VA · 2 mo ago
On-siteCustomer Service$22.67–$25.22/hrFull-time
Responsibilities
- Carry out pre-move-in and post-move-out walkthroughs to assess condition and ensure readiness
- Document and escalate any issues, damages, or concerns in a timely manner
- Provide an outstanding guest experience by serving as the go-to contact throughout the resident’s stay
- Respond to guest needs promptly, including local travel to deliver items or resolve issues
- Personalize move-in gifts and maintain inventory of welcome materials
- Maintain and track local lockbox inventory for guest access
- Coordinate with vendors for furniture and service deliveries, pickups, and installations
Requirements
- Organized and dependable
- Passionate about providing exceptional customer service
- High school diploma or GED required; must be at least 18 years old
Qualifications
- Personable and self-starter with strong communication skills
- A “whatever it takes” attitude toward providing the ultimate guest experience
- Reliable team player who thrives in a fast-paced, flexible environment
- Comfortable with local daytime travel for apartment inspections and deliveries
- Familiar with basic computer programs (Microsoft Office, Outlook, etc.)
Skills
- Excellent communication skills
- Attention to detail
- Time management and organization skills
- Ability to work independently and as part of a team
Benefits
- Competitive base salary of $22.67- $25.22/hour
- Medical, dental, and vision insurance options
- 401k plan with discretionary match
- Company-paid life insurance, short-term disability, and long-term disability
- Supplemental life insurance, critical illness, accident, and identity theft protection
- Wellness program
- Complimentary use of corporate apartments for vacation or travel (when available)
Pay
- $22.67- $25.22/hour
Schedule
- Dynamic work schedule, no two days are the same
- No fixed desk, expect to be on the go and interacting with apartments and guests
Additional Information
- Fair Labor Standards Act (FLSA): Non-Exempt
- Will not provide assistance with relocation costs
- National Corporate Housing is an equal opportunity employer