Guest Experience Coordinator
National Corporate Housing · Costa Mesa, CA · 1 mo ago
On-siteOTHR$22.68–$25.03/hrFull-time
Responsibilities
- Carry out pre-move-in and post-move-out walkthroughs to assess condition and ensure readiness
- Document and escalate any issues, damages, or concerns in a timely manner
- Provide an outstanding guest experience by serving as the go-to contact throughout the resident’s stay
- Respond to guest needs promptly, including local travel to deliver items or resolve issues
- Personalize move-in gifts and maintain inventory of welcome materials
- Maintain and track local lockbox inventory for guest access
- Coordinate with vendors for furniture and service deliveries, pickups, and installations
Requirements
- Organized and dependable
- Passionate about providing exceptional customer service
- High school diploma or GED required; must be at least 18 years old
Qualifications
- Strong communication skills
- “Whatever it takes” attitude toward providing the ultimate guest experience
- Comfortable with local daytime travel for apartment inspections and deliveries
- Familiarity with basic computer programs (Microsoft Office, Outlook, etc.)
Benefits
- Competitive Base Salary: $22.68 - $25.03/hour
- Medical, dental, and vision insurance options
- 401k plan with discretionary match
- Company-paid life insurance, short-term disability, and long-term disability
- Supplemental life insurance, critical illness, accident, and identity theft protection
- One-of-a-kind culture dedicated to Diversity, Equity, and Inclusion
- Inclusive Awards and Recognition Program
- Vacation, sick, and floating holidays
- Paid time off
- Paid volunteer time
- Wellness program
- Complimentary use of corporate apartments for vacation or travel (when available)
Schedule
- Dynamic work, no two days are the same
- No fixed desk; expect to be on the go and interacting with apartments and guests
- Direct influence on guest satisfaction and company reputation
Pay
- Competitive Base Salary: $22.68 - $25.03/hour
Company Culture
- Diverse, equitable, and inclusive
- Culture dedicated to Diversity, Equity, and Inclusion
- Inclusive Awards and Recognition Program