Guest Experience Coordinator

Responsibilities

• Carry out pre-move-in and post-move-out walkthroughs to assess apartment conditions and ensure readiness.
• Document and escalate any issues, damages, or concerns encountered in a timely manner.
• Provide an outstanding guest experience by being the primary point of contact for all resident needs during their stay.
• Respond promptly to guest needs, including making local travel arrangements to deliver items or resolve issues.
• Create and maintain move-in gifts and keep inventory of welcome materials.
• Manage and track local lockbox inventory for guest access.
• Coordinate with vendors for furniture, service deliveries, pickups, and installations.

Requirements

• Organized and dependable personality.
• Passionate about delivering exceptional customer service.
• High school diploma or equivalent.
• At least 18 years old.

Qualifications

• Strong communication skills.
• Ability to work independently and in a team setting.
• Comfortable with local daytime travel for apartment inspections and deliveries.
• Familiarity with basic computer programs such as Microsoft Office, Outlook, etc.

Skills

• Excellent interpersonal and communication skills.
• Attention to detail and organizational abilities.
• Ability to handle multiple tasks simultaneously.
• Positive attitude and willingness to go above and beyond for guests.

Benefits

• Competitive base salary range of $19.50 - $24.00 per hour.
• Medical, dental, and vision insurance options.
• 401(k) plan with a discretionary match.
• Company-paid life insurance, short-term disability, and long-term disability.
• Supplemental life insurance, critical illness, accident, and identity theft protection.
• Wellness program.
• Paid time off, including vacation, sick, and floating holidays.
• Volunteer time off.
• Complimentary use of corporate apartments for vacation or travel (when available).

Pay

• $19.50 - $24.00 per hour.

Schedule

• Dynamic work schedule with no set desk.
• Flexible and fast-paced environment.