Guest Experience Coordinator
National Corporate Housing · Newark, CA · 1 mo ago
On-siteCustomer Service$25.82–$28.73/hrFull-time
Responsibilities
- Carry out pre-move-in and post-move-out walkthroughs to ensure apartment readiness
- Document and escalate any issues, damages, or concerns to management in a timely manner
- Provide an outstanding guest experience by being the primary point of contact for all resident needs
- Respond promptly to guest needs, including making local travel arrangements to deliver items or resolve issues
- Create and maintain move-in gifts and welcome materials
- Manage local lockbox inventory for guest access
- Coordinate with vendors for furniture, service deliveries, pickups, and installations
Requirements
- Organized and dependable
- Passionate about delivering exceptional customer service
- High school diploma or equivalent
- At least 18 years old
Qualifications
- Strong communication skills
- Ability to work independently and in a team setting
- Comfortable with local travel for apartment inspections and deliveries
- Familiarity with basic computer programs (Microsoft Office, Outlook, etc.)
Benefits
- Competitive base salary range: $25.82 - $28.73 per hour
- Medical, dental, and vision insurance options
- 401(k) plan with discretionary match
- Company-paid life insurance, short-term disability, and long-term disability
- Supplemental life insurance, critical illness, accident, and identity theft protection
- One-of-a-kind culture dedicated to Diversity, Equity, and Inclusion
- Inclusive awards and recognition program
- Vacation, sick, and floating holidays
- Paid time off
- Paid volunteer time
- Wellness program
- Complimentary use of corporate apartments for vacation or travel (when available)
Schedule
- Dynamic work environment with no set schedule
- Flexible and fast-paced
- Interacting with apartments and guests daily
Pay
- $25.82 - $28.73 per hour