Growth Strategy & Operations Lead

Growth Strategy & Operations Lead

This demanding and multi-faceted role requires a unique blend of strategy, operations, and analytics.

• Drive critical growth projects that expand and improve the expert supply available for Scale’s highest-priority AI projects, collaborating closely with Engineering, Operations, Go-to-Market, and project delivery teams.
• Develop and enhance growth strategies, funnels, and pipelines for acquiring expert contributors through channels such as outbound, referrals, hackathons, partnerships, paid acquisition, and professional communities.
• Improve onboarding, screening, verification, and training systems so that experts can be evaluated, activated, and ramped onto customer projects quickly and reliably.
• Manage supply-side operations across the contributor lifecycle, including activation, retention, churn mitigation, skill/profile validation, and routing contributors to the most relevant projects.
• Build analytical systems and operating rhythms to forecast capacity needs, diagnose funnel bottlenecks, and ensure projects ramp enough qualified experts to meet delivery timelines.
• Present regular progress updates to Scale’s executive team, translating supply health, ramp progress, and growth initiatives into clear recommendations and decisions.
• Tackle some of the most pressing growth challenges in AI expert marketplaces, setting new standards for how Scale sources and manages the talent required to train frontier AI models.

Ideally, you’d have:

• 5+ years of experience on growth, product, or operations, or as a SWE.
• Prior experience with operations-heavy business models (e.g. on-demand, marketplace, logistics, supply chain).
• A strong technical background (a degree in STEM is ideal, and at minimum the role requires the ability to do data analytics using SQL or Python).
• An excellent problem-solving capabilities and a robust analytical approach, with the ability to leverage data to inform growth strategies (experience working on operational challenges or as a consultant is a plus).
• An entrepreneurial spirit, comfortable with navigating ambiguity and scaling new products or services from the ground up.
• Prior experience building with AI tools and workflows - you've tinkered, shipped something, and can quickly pick up new AI tooling as the landscape evolves.

About the role

The role is critical to ensuring that Scale AI can meet rapidly growing customer demand by building, managing, and scaling the expert supply needed for Generative AI projects.

Responsibilities

• Drive critical growth projects that expand and improve the expert supply available for Scale’s highest-priority AI projects, collaborating closely with Engineering, Operations, Go-to-Market, and project delivery teams.
• Develop and enhance growth strategies, funnels, and pipelines for acquiring expert contributors through channels such as outbound, referrals, hackathons, partnerships, paid acquisition, and professional communities.
• Improve onboarding, screening, verification, and training systems so that experts can be evaluated, activated, and ramped onto customer projects quickly and reliably.
• Manage supply-side operations across the contributor lifecycle, including activation, retention, churn mitigation, skill/profile validation, and routing contributors to the most relevant projects.
• Build analytical systems and operating rhythms to forecast capacity needs, diagnose funnel bottlenecks, and ensure projects ramp enough qualified experts to meet delivery timelines.
• Present regular progress updates to Scale’s executive team, translating supply health, ramp progress, and growth initiatives into clear recommendations and decisions.
• Tackle some of the most pressing growth challenges in AI expert marketplaces, setting new standards for how Scale sources and manages the talent required to train frontier AI models.

Requirements

• 5+ years of experience on growth, product, or operations, or as a SWE.
• Prior experience with operations-heavy business models (e.g. on-demand, marketplace, logistics, supply chain).
• A strong technical background (a degree in STEM is ideal, and at minimum the role requires the ability to do data analytics using SQL or Python).
• An excellent problem-solving capabilities and a robust analytical approach, with the ability to leverage data to inform growth strategies (experience working on operational challenges or as a consultant is a plus).
• An entrepreneurial spirit, comfortable with navigating ambiguity and scaling new products or services from the ground up.
• Prior experience building with AI tools and workflows - you've tinkered, shipped something, and can quickly pick up new AI tooling as the landscape evolves.

Qualifications

• Strong technical background (a degree in STEM is ideal, and at minimum the role requires the ability to do data analytics using SQL or Python).
• An excellent problem-solving capabilities and a robust analytical approach, with the ability to leverage data to inform growth strategies (experience working on operational challenges or as a consultant is a plus).
• An entrepreneurial spirit, comfortable with navigating ambiguity and scaling new products or services from the ground up.
• Prior experience building with AI tools and workflows - you've tinkered, shipped something, and can quickly pick up new AI tooling as the landscape evolves.

Skills

• Strong technical background (a degree in STEM is ideal, and at minimum the role requires the ability to do data analytics using SQL or Python).
• An excellent problem-solving capabilities and a robust analytical approach, with the ability to leverage data to inform growth strategies (experience working on operational challenges or as a consultant is a plus).
• An entrepreneurial spirit, comfortable with navigating ambiguity and scaling new products or services from the ground up.
• Prior experience building with AI tools and workflows - you've tinkered, shipped something, and can quickly pick up new AI tooling as the landscape evolves.

Benefits

Compensation packages at Scale for eligible roles include base salary, equity, and benefits.

Your recruiter can share more about the specific salary range for your preferred location during the hiring process, and confirm whether the hired role will be eligible for equity grant.

You'll also receive benefits including, but not limited to: comprehensive health, dental and vision coverage, retirement benefits, a learning and development stipend, and generous PTO. Additionally, this role may be eligible for additional benefits such as a commuter stipend.

Pay

$180,800 - $226,000 USD

Schedule

Full-time

Location

Please reference the job posting's subtitle for where this position will be located.

Application Instructions

Please apply for this job directly through the provided link.