Group Tour Coordinator

About the role

The Group Tour Coordinator oversees and is responsible for coordinating group tour logistics, including overseeing all tour inquiries and reservations with a visitor-oriented mindset, invoicing and/or collecting donation payment, arranging docents for docent-led tours, meeting and checking in adult tour groups, and collecting, maintaining, and reporting adult tour visitation numbers.

Responsibilities

• Respond to group tour inquires and process requests and reservations by phone, in-person, and/or email.
• Communicate museum policies and procedures to group leader.
• Research and identify prospective groups for museum visitation and collaborate with appropriate museum partners to develop and strengthen relationships that support group attendance, engagement, and visitation goals.
• Update internal tour spreadsheet.
• Provide group tour information and updates to Visitor Services management team, Visitor Services associates, Docent Program manager, and docents as needed.
• Meet and check in adult tour groups as needed.
• Aid with tour ticket scanning and assisted listening device distribution.
• Route non-adult group tour requests to appropriate museum departments.
• Attend docent advisory board meetings and docent trainings as needed.
• Collect and process group tour donations including add on features for tours.
• Collect, maintain, and report adult tour visitation numbers, updating internal database as needed.
• Aid Visitor Services as needed by providing support on the floor and at events as assigned.

Requirements

• High school diploma and two years related experience and/or training or equivalent combination of education and experience is required.
• Associate or bachelor’s degree preferred.
• Possess excellent skills in organization, verbal and interpersonal communication, and customer service.
• Ability to communicate tactfully with visitors, colleagues, docents, volunteers, and community partners.
• Must be detail oriented.
• Computer and ticket selling experience a plus but not necessary.