Group Sales Manager

Job Description

To fully develop the Group Market Segment both with the emphasis on Group production especially for higher rated, less price sensitive business within a specified geographic territory and vertical markets concentrating on the solicitation of new profitable business. To merchandise as skillfully as possible the guest rooms and function space to maximize revenue potential for the hotel and to ensure that the customer has the best possible meeting experience.

• Achieve monthly room night goals
• Develop and implement sales action plans
• Maintain positive interdepartmental communications
• Complete special projects as assigned by the Director of Sales & Marketing

Principal Duties and Responsibilities

Maintain aggressive weekly telephone, site inspection and sales call goals.
Follow up promptly on all leads.
Aid in the development, implementation and follow-up of the Quarterly SMART Sales Action Plan.
Maintain all files with current trace dates, accurate histories and all relevant information regarding booking activity.
Abide by all sales office procedures and systems.
Participate in daily business review meetings, weekly GRC reviews, bi-weekly sales meetings, and other meetings as required by the Director of Sales & Marketing.
Promote a high quality company image by demonstrating professionalism to both clients and colleagues.
Recommend improvement of facilities and services as needed.
Able and willing to assist with room set-ups as needed.

Strategy and Planning

• Solicit accounts within assigned market segment utilizing Delphi, Knowland and other resources.
  Possess a track record of delivering exceptional guest and client experience.
  Be proficient in using a computer, printer, telephone, pen/pencil, photo-copying machine, file folders, filing cabinet, and facsimile machine.
  Be demonstrative in analysis and action taking.
  Have excellent oral and written communication skills.
  Have excellent organization skills.
  Have appropriate professional appearance and demeanor.
  Be proficient in Microsoft Word, Excel and PowerPoint.
  Have hotel and specific market knowledge.

Financial Management

• Achieve monthly room night and revenue booking goals.
  Submit trip sales reports within 7 business days of return.
  Participate in the ongoing forecasting process.
  Follow all P-Card and corporate finance policies and procedures.

Leading with Passion

• Ensure success through the eyes of employees, guests, and owners.
  Utilize and collaborate with resources across different departments and corporate office.
  Capable of influencing employees to perform to their highest standard and establish a trusting environment to enrich the culture.
  Focus on the mission and well-being of the department, hotel, and company as a whole.
  Lead by example and operate with integrity and respect.
  Inspire your team to embrace and demonstrate our values and GUEST People Standards.

Qualifications and Skills

• Minimum of four years’ experience in hotel Sales preferred
  Proficiency in Delphi preferred
  Track record of delivering exceptional guest and client experience
  Ability to utilize a computer, printer, telephone, pen/pencil, photo-copying machine, file folders, filing cabinet, and facsimile machine
  Demonstrable expertise in analysis and action taking
  Excellent oral and written communication
  Excellent organization skills
  Appropriate professional appearance and demeanor
  Proficient in Microsoft Word, Excel and PowerPoint
  Hospitality and specific market knowledge preferred

Additional Job Information

Benefits: Medical, Dental and Vision Insurance
Health Savings Account with Company Match
401(k) Retirement Plan with Company Match
Paid Vacation and Sick Days
Sonesta Hotel Discounts
Educational Assistance
Paid Parental Leave
Company Paid Life Insurance
Company Paid Short Term and Long Term Disability Insurance
Variety of Employee Perks and Discounts
Hospital Indemnity
Critical Illness Insurance
Accident Insurance

Equal Opportunity Employer

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.