Group Sales Manager

About the role

We’re looking for a motivated and relationship-driven Group Sales Manager to join our team. This role is a mix of sales, strategy, and creativity—you’ll be helping bring in group business, building strong client relationships, and using data to spot opportunities to grow revenue.

You’ll work closely with our sales, catering, and operations teams to keep things running smoothly, identify new business, and make sure our guests have a seamless experience from start to finish.

Responsibilities

• Drive Group Sales
• Proactively reach out to new and past clients to generate group and event business
• Respond to inquiries quickly and guide clients through the booking process
• Build lasting relationships that encourage repeat business
• Support Events from Start to Finish
• Gather all key event details and communicate them clearly to internal teams
• Help ensure each group’s experience is smooth, organized, and successful
• Keep client files and records accurate and up to date
• Use Data to Find Opportunities
• Review reports and trends to understand where business is coming from—and where it could grow
• Identify slow periods and help develop ideas to increase bookings
• Track group performance and spending to support smarter decisions
• Keep Systems Running Smoothly
• Manage and maintain our sales system (Delphi.fdc) to ensure accurate information
• Support the team with system questions and training when needed
• Look for ways to improve processes and make everyone’s job easier
• Support Marketing Efforts
• Help with social media and online engagement to promote the hotel
• Monitor reviews and respond when appropriate
• Stay aware of what competitors are doing and bring fresh ideas to the table

Requirements

• Previous experience in hotel sales or a related field is a plus
• Strong communication skills—you’re comfortable talking with clients and working with a team
• Organized and able to manage multiple priorities at once
• Comfortable working with data and using it to make decisions
• Familiar with Microsoft Office; experience with Delphi or similar systems is helpful
• Self-starter with a positive, outgoing attitude

Qualifications

This role requires a bachelor's degree in hospitality management, business administration, or a related field. Relevant work experience in hotel sales or a related field is preferred.

Skills

• Excellent communication and interpersonal skills
• Data analysis and reporting skills
• Project management and organizational skills
• Ability to work independently and as part of a team
• Proficiency in Microsoft Office and Delphi.fdc

Benefits

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.