Group Sales Manager

About the role

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Responsibilities

• Proactively prospecting into assigned markets and building strong relationships with existing accounts through both tradeshow participation, outside calls and in-house entertainment, site tours and Fam Trips.
• Responding in a timely manner to incoming group/catering opportunities that are within assigned markets.
• Refer opportunities to appropriate sales associate if business is outside these markets.
• Work collaboratively with other sales channels (e.g. on-property resources) to ensure sales efforts are coordinated, complementary and not duplicative.
• Ensure business booked is within hotel parameters.
• Close the best opportunities for the property based on market conditions, the property’s needs and select sell guidelines.
• Execute and support the operational aspects of business booked (e.g., generating proposals, writing contracts, customer correspondence).
• Transfer accurate, complete, and timely information to the Conference Planning Team in accordance with hotel and brand standards.
• Actively up-sell each business opportunity to maximize revenue.
• Build and maintain strong working relationships with key internal and external stakeholders.
• Understand and actively utilize company marketing initiatives/incentives to close business.
• Follow up on opportunities uncovered by the business development manager and Pyramid GSO team.
• Identify and implement process improvements and best practices.
• Promote accountability to drive superior business results.
• Includes successful execution of Sales strategies and business processes.
• Establish clear expectations for customers throughout the sales process.
• Effectively resolve guest issues that arise as a result of the sales process.
• Bring issues to the attention of property and sales leadership team as appropriate.
• Execute exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
• Serve the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the brand.

Requirements

• Minimum of 3 years of relevant hotel or resort sales and marketing group and event sales experience in the hospitality industry.
• Relevant university or college qualification or degree.
• Understanding corporate market dynamics, enterprise level objectives and important aspects of business to accurately diagnose strengths and weaknesses, anticipate opportunities and risks, identify issues, and develop strategies and plans.
• Aligning individual and team actions with strategies and plans to drive business results.
• Knowledge of economic and accounting principles and practices, P&L statements, operating budgets, forecasting and scheduling, and the reporting of financial data.
• Knowledge of total hotel revenue management concepts, processes and strategies (including sales cycles and trends, account management, pricing, and inventory management).

Qualifications

• Excellent and experienced selling skills.
• Strong communication skills.
• A detailed understanding of property operations, food and beverage, space and pattern efficiencies.

Skills

• Ability to manage multiple projects simultaneously.
• Strong negotiation and problem-solving skills.
• Proficiency in Microsoft Office Suite.
• Experience with CRM systems.

Benefits

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays.

Pay

$75,000 to $80,000 plus a Sales Incentive Plan paid quarterly based on booking production up to an additional 20% of salary.

Schedule

This position is hybrid, with occasional on-site requirements for Site Inspections, Tours, Fam Trips, Large Group Arrivals/Pre-cons and other selected meetings.

Company Information

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.