Group Sales Manager

About the role

The Courtyard Orlando Lake Buena Vista is part of a complex of four Marriott Properties in the Lake Buena Vista area. Located centrally between Walt Disney World and Universal Studios, the hotel values its associates and invests in their development.

Responsibilities

• Solicit new and existing accounts to meet and exceed revenue goals through telephone prospecting, outside sales calls, site inspections, and written communication.
• Maximize revenue by selling all facets of the hotel, both orally and in written form to previous, current, and potential clients.
• Coordinate various departments' participation in servicing accounts.
• Develop and conduct persuasive verbal sales presentations to prospective clients.
• Prepare information for, meet with, and entertain clients as deemed appropriate by potential business from that account.
• Communicate both verbally and in writing to provide clear direction to all departments in the hotel to ensure high quality of service to customers.
• Prepare correspondence to customers, internal booking reports, and file maintenance.
• Participate in daily business review meetings, pre-convention meetings, training, and other sales-related meetings as required.
• Attend trade shows, community events, and industry meetings.
• Advanced knowledge of market trends, competition, and key customers of the hotel.
• Comply with attendance rules and be available to work on a regular basis.

Qualifications and Skills

• 3+ years of past sales experience preferred.
• Hotel experience preferred.
• Advanced knowledge of market trends, competition, and key customers of the hotel.
• Able to set priorities, plan, organize, and delegate.
• Possess computer skills, including, but not limited to, use of Microsoft Word, Excel, and Delphi.
• Advanced knowledge of sales skills, revenue management, training, and motivation of peers.
• Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.
• Effective verbal and written communication skills.
• Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Benefits

HEI Hotels and Resorts offers a comprehensive benefit program designed to support your physical, mental, and financial wellness. This includes competitive medical and dental programs through Anthem Blue Cross Blue Shield, Vision insurance programs through EyeMed, vacation, sick, and holiday programs, pet insurance through the ASPCA, and various coverage options for financial wellness. Additionally, we offer a 401(k) Savings Plan with matching funds and discounts through our 'YouDecide' and Hotel Room Discount programs. HEI is an equal opportunity employer committed to diversity and inclusion.