Group Sales Manager

About the role

The Astor Crowne Plaza New Orleans is located at the intersection of Canal and Bourbon Streets, offering luxurious accommodations in the heart of the vibrant French Quarter. The hotel features complimentary Wi-Fi, flat-screen HD TVs, a seasonal outdoor swimming pool, an award-winning restaurant, and a state-of-the-art fitness center. Guests can explore a variety of attractions, including theaters, music venues, cultural exhibitions, and culinary experiences. As part of the Astor Crowne Plaza family, associates enjoy benefits such as complimentary uniforms, meals, and discounted downtown parking.

Responsibilities

• Solicit new and existing accounts to meet and exceed revenue goals through telephone prospecting, outside sales calls, site inspections, and written communication.
• Maximize revenue by selling all facets of the hotel, both orally and in written form to previous, current, and potential clients.
• Coordinate various departments' participation in servicing accounts.
• Develop and conduct persuasive verbal sales presentations to prospective clients.
• Prepare information for, meet with, and entertain clients as deemed appropriate by potential business from that account.
• Communicate both verbally and in writing to provide clear direction to all departments in the hotel to ensure high quality of service to customers.
• Prepare correspondence to customers, internal booking reports, and file maintenance.
• Participate in daily business review meetings, pre-convention meetings, training, and other sales-related meetings as required.
• Attend trade shows, community events, and industry meetings.
• Advanced knowledge of market trends, competition, and key customers of the hotel.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job-related duties as assigned.

Qualifications and Skills

• 3+ years of past sales experience preferred.
• Hospitality or hotel experience preferred.
• Advanced knowledge of market trends, competition, and key customers of the hotel.
• Able to set priorities, plan, organize, and delegate.
• Computer skills, including use of Microsoft Word, Excel, and Delphi.
• Advanced knowledge of sales skills, revenue management, training, and motivation of peers.
• Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.
• Effective verbal and written communication skills.
• Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.