Group Billing Supervisor

About the role

A skilled and organized professional to lead a team responsible for group billing activities across multiple locations. This role ensures accurate invoicing, timely reconciliation, and consistent communication with internal teams and external clients. The Group Billing Supervisor oversees day-to-day operations, provides coaching and development to billing coordinators, and drives process improvements that support financial integrity and client satisfaction.

Responsibilities

• Supervise a team of billing coordinators, providing training, guidance, and performance feedback to support individual and team success.
• Oversee the full lifecycle of group billing, including contract review, invoice generation, payment tracking, and reconciliation.
• Serve as the escalation point for billing inquiries, adjustments, and complex account issues.
• Collaborate with internal teams to ensure billing accuracy and alignment with agreed-upon terms.
• Monitor outstanding balances and support timely collections to minimize financial risk.
• Review group concessions, discounts, rebates, and attrition calculations to ensure completeness, accuracy, and compliance with internal standards and contracted terms.
• Conduct regular audits of billing activity and team workflows to ensure consistency and adherence to policy.
• Maintain organized records of billing activity, correspondence, and approvals in accordance with audit and retention guidelines.
• Lead process improvement initiatives by identifying gaps, recommending solutions, and implementing best practices.
• Maintain regular and reliable attendance in alignment with company standards and operational needs.
• Embrace flexibility by performing other duties as assigned to support team and organizational goals.

Requirements

Demonstrated experience in billing, accounts receivable, or financial coordination in a multi-client or multi-unit environment. Prior experience supervising or mentoring team members, including training and performance management. Strong understanding of contract terms, invoice reconciliation, and payment tracking. Proficiency in financial systems, billing platforms, and Microsoft Excel. Experience communicating with clients and resolving billing opportunities professionally and efficiently. Familiarity with internal controls, audit standards, and documentation best practices. Bilingual (English/Spanish or English/Creole) preferred; experience in service-based or client-facing industries.