Billing Supervisor

Responsibilities

• Supervise the collections analysts
• Conduct monthly 1 v 1 coaching with direct reports
• Handle all aspects of performance management for direct reports
• Supervise and guide Analysts to ensure invoices are generated accurately, submitted on schedule, and supported by proper documentation
• Review weekly billing activity, verify compliance with policies, and oversee resolution of discrepancies to maintain data integrity
• Serve as a secondary contact for key utility clients, joining client KPI or escalation calls to resolve complex billing or collections issues
• Provide direction to analysts on client communication and ensure professional, timely resolution of inquiries and disputes
• Oversee the complete billing and collections workflow from data entry through cash application
• Ensure adherence to established policies and controls, and identify opportunities to improve automation, reconciliation accuracy, and timeliness
• Lead weekly collections meetings with the analyst team to review aging receivables, establish action plans for overdue accounts, and ensure performance aligns with company AR goals
• Collaborate with clients and internal teams to address payment delays or invoice rejections
• Manage the setup of new clients and billing processes, including creating billing templates, defining invoicing parameters, and coordinating with Technology, Payroll, Operations, and Field Operations to ensure proper data capture and system configuration
• Work closely with Business Development, Field Operations, Payroll, and the Operations to resolve systemic issues impacting billing accuracy, contract compliance, or data transfer between systems
• Compile and review weekly billing and collections reports, team productivity metrics, and account performance summaries for the Billing & Collections Manager
• Provide insights and recommendations to improve accuracy, efficiency, and client satisfaction
• Coach, mentor, and develop team members, providing feedback and technical guidance to strengthen their analytical and client-management skills
• Lead onboarding and ongoing training sessions for analysts to ensure consistency and compliance with policies
• Partner with Technology, Finance, and Operations leadership to evaluate and implement process enhancements that improve data flow, reduce rework, and support scalable revenue operations practices
• Support internal and client-facing audits, data reviews, and special projects as assigned by the Manager
• Participate in department meetings, process improvement workgroups, and cross-functional initiatives
• Demonstrate company values of accountability, integrity, and collaboration in all interactions

Qualifications

• Bachelor’s degree in Finance, Accounting, Business Management, or a related field required
• 3+ years of progressive experience in billing, revenue operations, or client accounts, including team leadership responsibilities
• Strong working knowledge of ERP/billing systems and advanced Excel proficiency
• Demonstrated ability to lead a team, manage multiple priorities, and ensure operational accuracy under tight deadlines
• Proven success managing client relationships, resolving escalated issues, and improving billing and collections performance
• Experience supporting large enterprise or utility clients preferred