Billing Supervisor

About the role

We are seeking a Billing Supervisor with a passion for service excellence to join our team in the Dallas area. The Billing Supervisor leads the day-to-day operations of HHM Health’s billing function and provides direct supervision to all teams within the revenue cycle.

Responsibilities

• Supervise all revenue cycle functions, including Insurance Verification, Charge Entry, Claims/Billing, Payment Posting, Accounts Receivable, and Denials Management, ensuring efficient workflow coordination across teams.
• Establish daily priorities, assign workloads, monitor productivity and quality metrics, and ensure performance goals are met.
• Provide leadership, coaching, training, performance management, and staff development while partnering with leadership on employee evaluations and corrective actions.
• Lead team meetings, communicate payer and policy updates, resolve complex billing issues, and develop standardized operating procedures while cross-training staff for operational continuity.
• Oversee insurance verification processes to ensure accurate eligibility, benefits, coverage verification, and payer determination for Medicaid, Medicare, CHIP, commercial insurance, and sliding fee programs.
• Manage the timely and accurate submission of professional and FQHC encounter claims, ensuring correct coding, charge capture, documentation, reimbursement, and compliance with PPS and wraparound billing requirements.
• Direct denial management, appeals, accounts receivable follow-up, payment posting, reconciliation activities, patient balance management, and efforts to reduce claim denials and aging accounts.
• Collaborate with clinical, coding, and operational teams to resolve billing and documentation issues that impact revenue cycle performance.
• Ensure compliance with FQHC, Medicaid, Medicare, HRSA, HIPAA, payer regulations, and organizational policies while maintaining audit-ready documentation.
• Generate and analyze revenue cycle reports and key performance indicators (KPIs), identify trends, support audits, and recommend process improvements to optimize reimbursement and operational effectiveness.

Requirements

• Minimum of 3–5 years of medical billing and revenue cycle experience, including 1–2 years in a lead or supervisory role.
• A high school diploma or equivalent required; an Associate’s or Bachelor’s degree in Healthcare Administration, Business, or a related field preferred.
• Strong knowledge of CPT, HCPCS, ICD-10 coding, modifiers, eligibility verification, claims processing, denial management, and payment posting.
• Experience working with Medicaid, Medicaid Managed Care Organizations (MCOs), Medicare, and commercial insurance payers.
• Proficiency with electronic health records, practice management systems, clearinghouse platforms, and payer portals.
• Preferred experience in a Federally Qualified Health Center (FQHC) or community health center, including PPS encounter rates, wraparound billing, FQHC encounter coding, and sliding fee programs.
• Hands-on experience with eClinicalWorks (ECW) for billing, claims management, reporting, and revenue cycle operations is highly desirable.
• Familiarity with Texas Medicaid (TMHP) and Texas Medicaid Managed Care requirements, along with coding or revenue cycle certifications such as CPC, CPB, or CRCR, is preferred.
• Strong leadership, analytical, organizational, and problem-solving skills with the ability to coach teams, interpret revenue cycle data, and manage multiple priorities effectively.
• Excellent communication skills, professionalism, attention to detail, integrity in handling confidential information, and a patient-centered approach aligned with organizational values.

Qualifications

• Minimum of 3–5 years of medical billing and revenue cycle experience, including 1–2 years in a lead or supervisory role.
• A high school diploma or equivalent required; an Associate’s or Bachelor’s degree in Healthcare Administration, Business, or a related field preferred.
• Strong knowledge of CPT, HCPCS, ICD-10 coding, modifiers, eligibility verification, claims processing, denial management, and payment posting.
• Experience working with Medicaid, Medicaid Managed Care Organizations (MCOs), Medicare, and commercial insurance payers.
• Proficiency with electronic health records, practice management systems, clearinghouse platforms, and payer portals.
• Preferred experience in a Federally Qualified Health Center (FQHC) or community health center, including PPS encounter rates, wraparound billing, FQHC encounter coding, and sliding fee programs.
• Hands-on experience with eClinicalWorks (ECW) for billing, claims management, reporting, and revenue cycle operations is highly desirable.
• Familiarity with Texas Medicaid (TMHP) and Texas Medicaid Managed Care requirements, along with coding or revenue cycle certifications such as CPC, CPB, or CRCR, is preferred.
• Strong leadership, analytical, organizational, and problem-solving skills with the ability to coach teams, interpret revenue cycle data, and manage multiple priorities effectively.
• Excellent communication skills, professionalism, attention to detail, integrity in handling confidential information, and a patient-centered approach aligned with organizational values.

Skills

• A pleasant and professional demeanor.
• The ability to work independently.
• Strong communication skills.
• The ability to preserve confidentiality.

Benefits

• Health Savings Account
• 403(b) retirement savings plan with dollar-for-dollar matching up to 3% and match 50% of the next 2% (contribute 5% to get 4% matched).
• 100% vested upon enrollment.
• Generous time off plan for full-time employees (includes Health & Wellness + Volunteer Days + Paid Time Off).
• Accidental Death & Dismemberments (ADD) plan.
• Short-term & Long-term Disability.
• Employee Assistance Programs (EAP).
• HHM CARES Fund (employee emergency relief fund).