Billing Supervisor

Job Summary

The Billing Supervisor leads the daily operations of the billing department, ensuring accurate claims submission, timely payment posting, and effective denial management. This hands-on role supports billing staff, maintains compliance with payer requirements, and serves as the primary escalation point for complex billing issues. The Billing Supervisor works closely with the Director of Finance to monitor performance, identify trends, and improve billing processes.

Key Responsibilities

• Oversight of daily billing operations including claims submission, payment posting, and denial management.
• Ensuring claims are accurate, compliant, and submitted in a timely manner.
• Maintaining accounts receivable, open balances, and payment activity to ensure financial accuracy.
• Supervision and support of billing staff, providing training, guidance, and quality review.
• Acting as the escalation point for complex billing issues and payer concerns.
• Preparation and review of billing and AR reports, identifying trends and improvement opportunities.
• Collaboration with clinical and front office teams to resolve documentation, authorization, and coding issues.
• Maintenance of compliance with federal, state, and payer regulations and support for billing audits.
• Aid in workflow improvements and implementation of best practices across billing operations.

Qualifications

• High school diploma required; associate or bachelor’s degree preferred.
• 3–5 years of medical billing experience, preferably in a therapy or multi-payer setting.
• Strong knowledge of claims submission, denials management, ERAs, and patient balance workflows.
• Familiarity with ICD-10 coding and time-based billing.
• Supervisory or team leadership experience preferred.
• Experience with billing software and Microsoft Office.

Skills

• Strong attention to detail and problem-solving abilities.
• Excellent communication and organizational skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Commitment to accuracy, compliance, and excellent team support.