Billing Supervisor

About the role

Ambulnz by DocGo is a leader in the proactive healthcare revolution, offering mobile health services, population health, remote patient monitoring, and ambulance services. DocGo's innovative platform elevates patient care and drives efficiencies for healthcare providers.

Responsibilities

• Implement and/or assist internal billing process and procedures
• Implement and/or assist processes for verification of patient benefits
• Supervise staff in the Billing department (including billing, follow-up, collections, customer service team members)
• Prepare and re-submit clean claims in various methods (e.g., electronically, paper, online)
• Identify and resolve patient billing complaints
• Capture and submit insurance documents for billing
• Rebill insurance companies or other third parties to secure payment for patients
• Follow-up and report status of delinquent accounts
• Review accounts for possible assignment and make recommendations
• Perform various collection actions including contacting patients by phone, correcting and resubmitting claims to third party payers
• Establish payment plans to help patients manage payment of bills
• Prepare Health Insurance analysis reports on a weekly basis
• Make recommendations to management for write-offs
• Maintain strictest confidentiality; adhere to all HIPAA guidelines/regulations
• Perform additional duties as outlined by the Revenue Cycle Director or CRO

Requirements

• 3-5+ years of experience
• Strong knowledge of various payers
• Proficient in MS Office, including intermediate experience in excel
• Knowledgeable on ICD-10 and CPT codes
• Familiar with standard concepts, practices, and procedures
• Works under general supervision
• A certain degree of creativity and latitude is required
• Commitment to excellence and high standards
• Able to understand and follow written and verbal instructions
• Strong organizational, problem-solving, and analytical skills; able to manage priorities and workflow
• Able to work independently and as a member of various teams
• Able to work in a fast-paced environment
• Versatile, flexible, and willing to work within constantly changing priorities with enthusiasm
• Time management skills as related to daily schedules and productivity
• Excellent interpersonal and communication skills

Qualifications

• Extensive knowledge of ICD-10 and Condition Codes
• Understand Medicare and Medicaid regulations and guidelines
• Familiarity with Medicare, Medicaid, Coding, Private Pay, and insurance
• Familiarity with medical terminology
• Ability to interpret EOB (Explanation of Benefits)
• Familiarity with Microsoft Office Suite

Skills

• Strong knowledge of various payers
• Proficient in MS Office, including intermediate experience in excel
• Knowledgeable on ICD-10 and CPT codes
• Familiar with standard concepts, practices, and procedures
• Works under general supervision
• A certain degree of creativity and latitude is required
• Commitment to excellence and high standards
• Able to understand and follow written and verbal instructions
• Strong organizational, problem-solving, and analytical skills; able to manage priorities and workflow
• Able to work independently and as a member of various teams
• Able to work in a fast-paced environment
• Versatile, flexible, and willing to work within constantly changing priorities with enthusiasm
• Time management skills as related to daily schedules and productivity
• Excellent interpersonal and communication skills

Benefits

• Medical, Dental, and Vision (with company contribution)
• Paid Time Off
• Weekly pay
• PTO
• 401k