Greeter/Patient Experience Coordinator - West Babylon, NY

About the role

Become a part of the dynamic and vibrant team at Babylon Dental Care, where the focus extends beyond dental care to making a profound impact on our community and enhancing the lives of our patients. As a foundational provider of general, specialty dental services, and Sleep/Airway Disorder treatments, Babylon Dental Care is recognized for its commitment to excellence, compassion, and unmatched patient care. We are currently seeking a Greeter/Patient Experience Coordinator to infuse new energy into our Front Desk team.

Responsibilities

• Greet Patients warmly and professionally, using their names.
• Change patient status within our dental system to notify the team that their patient has arrived.
• Announce to the specific team on the radio that their patient is ready to be brought to the operatory for scheduled treatment.
• Before patient scheduled appointments, check to make sure all needed paperwork is completed and if not, follow up with patients.
• Scan any patient documents and move to patient file, if needed.
• Take picture of arriving patients and update ID's as needed in patient file.
• Comfortable with keeping up to date with email communications as the day goes on.
• Keep abreast of wait times and communicate accordingly with patients in reception. Our goal is to honor the patient's time while in service.
• Maintain a neat and looking best reception area.
• Write and display patient "welcome" sign.
• Ensure that any new patient insurance information is shared for a benefits check.
• Prepare new patient welcome gift.
• Mentoring new team members when comfortable and can create value.
• Keep track of new patient numbers and referred by information on patient paperwork.
• Communicate any patient issues with the team to collaborate a resolution or enhanced service opportunity.
• Comfortable to ask a happy patient to share their feedback online in a review, or refer a friend to the Practice if they know anyone looking for a new dental home. Proudly sharing our service with others.
• Work collaboratively with the entire Practice to meet or exceed monthly goals so all can receive their check exercise bonus!
• Generate and review reports, when directed.
• Reach out to patients via dental software when they may be running late for their scheduled appointment time. Communicate to team patient's ETA.

Requirements

• Commitment to Babylon Dental Care and the patients we serve.
• Teamwork and a willingness to learn every day.
• Ability to multi-task.
• Able to solve problems.
• Detail-oriented.
• Calm under pressure.
• Caring.
• A good listener.

Qualifications

• Caring.
• Able to multi-task.
• Able to solve problems.
• Detail-oriented.
• Calm under pressure.
• Caring.
• A good listener.

Skills

• Customer Service.
• Communication.
• Problem Solving.
• Attention to Detail.
• Time Management.

Benefits

Competitive Compensation: Earn $18 to $20 per hour, reflective of your skills and dedication.

Comprehensive Benefits: Enjoy paid holidays, personal time off, sick time (as per NYS law), health insurance options available, a $2500 dental credit for your own dental needs within the Practices and a 401K with employer match. Monthly team bonus opportunities are extended. Most benefits start after your probationary period of 90 days. You start accruing sick time from day one, as per NYS and the Practice extends PTO within year one.

Pay

$18.00 - $20.00 per hour

Schedule

Full-Time and Part-Time Positions