Dental Patient Coordinator - West Babylon, NY

About the role

Become a part of the dynamic and vibrant team at Babylon Dental Care, where the focus extends beyond dental care to making a profound impact on our community and enhancing the lives of our patients. As a foundational provider of general, specialty dental services, and Sleep/Airway Disorder treatments, Babylon Dental Care is recognized for its commitment to excellence, compassion, and unmatched patient care. We are currently seeking a Patient Coordinator to infuse new energy into our Front Desk team.

Responsibilities

• Educate patients about the details of their treatment plan and associated fees after the Dentist has diagnosed and reviewed their options with them.
• Help patients understand their dental insurance benefits. This is in collaboration with our Dental Insurance team who are readily available to assist you. Accurately calculate how much insurance will pay for the cost of their needed care. Review with patients their financial responsibility based on any Insurance pre-determinations.
• Work with outside patient care financing companies to give our patients a wide range of financial options.
• Send Pre-determinations to Patient's Insurance companies. Keeping an eye on their timely return to move forward with patient's care.
• Collaborate with our financial team to address and collect patient balances when they are set to return to the Practice for care.
• Ability to respond to live chats or website leads as they may come through during the day.
• Comfortable with keeping up to date with email communications as the day goes on.
• Professionally being able to hold space for anxious patients during the check out process, as well as being their advocate to properly explain their financial responsibilities.
• Answer incoming calls when appropriate, not with a patient, as calls may come through our Call Center.
• Correctly schedule future appointments for patients checking out to ensure doctors and hygienists are focusing on caring for our patients. Ensuring patient's are scheduled with the future time needed for their treatment.
• Answer treatment questions patients have both before and after their visit.
• Participating and essentially running morning or afternoon huddles for your Provider and their Assistants. Sharing huddle sheets daily with our Admin team.
• Mentoring new team members when comfortable and can create value.
• Follow up via email or text with patients who haven’t scheduled their treatment yet.
• Ensuring our payment policy is being honored when patients are scheduled.
• Comfortable to ask a happy patient to share their feedback online in a review, or refer a friend to the Practice if they know anyone looking for a new dental home. Proudly sharing our service with others.
• Work collaboratively with the entire Practice to meet or exceed monthly goals so all can receive their check exercise bonus!
• Generate and review reports, when directed.
• Monitor treatment plans and case acceptance, when directed to further support your Doctor and meet hourly production goals.

Requirements

• 3 or more years experience in a dental front desk position.
• Flexibility in regards to scheduling. Our office is open 6 days a week, including early morning, late evenings, and some holidays. Most Patient Coordinators work every other Saturday.
• Experience providing exceptional hospitality-inspired customer service in a fast-paced Practice.
• Excellent attention to detail and high follow through.
• The ability to calculate percentages accurately and quickly using basic math skills. Comfortability in both.
• A positive, friendly, and enthusiastic attitude. Collaborative and comfortable in communications.
• Outstanding teamwork skills and the ability work with a diverse group of people.

Qualifications

• High school or equivalent (Required)
• College degree optional

Skills

• Knowledge of Dentrix Ascend (or other dental software) would be helpful in setting you up for success, but not mandatory. Ability and open to learn our dental software.

Benefits

• Competitive Compensation: Earn $22 to $28 per hour, reflective of your skills and dedication.
• Comprehensive Benefits: Enjoy paid holidays, personal time off, sick time (as per NYS law), health insurance options available, a $2500 dental credit for your own dental needs within the Practices and a 401K with employer match. Monthly team bonus opportunities are extended. Most benefits start after your probationary period of 90 days. You start accruing sick time from day one, as per NYS and the Practice extends PTO within year one.
• Professional Growth: Opportunities for learning and advancement in a supportive environment that values innovation and hard work.

Pay

$22.00 - $28.00 per hour

Schedule

Full-Time and Part-Time Positions

Opportunities for Advancement

We offer continuous training, leadership development, and mentorship to help you grow.

Family Oriented Workplace

We believe in supporting our employees' families and offer a family-oriented workplace environment.

Health Benefits

We provide health insurance options to our employees.

401K

We offer a 401K with employer match.