Dental Patient Coordinator

Position Summary

The primary role of the Patient Coordinator is to support front-office operations by maintaining efficient scheduling, coordinating patient appointments, verifying insurance, processing payments, and ensuring accurate patient data for billing and reporting purposes. This position is non-clinical and focuses on delivering positive patient experience while supporting office workflow and administrative needs.

KEY COMPETENCIES

• Greeting and assisting patients professionally to ensure a positive front-office experience
• Checking-in patients to ensure they have all the necessary information in the patient management software
• Collecting co-payments
• Checking-out patients
• Running and processing applicable reports
• Monitoring office emails
• Utilizing RevenueWell for confirmations, communication with patients, and insurance requests
• Insurance Verification and pre-authorizations
• Closing out and ensuring that registers are balanced daily
• Completing next day router preparation
• Able to multi-task and skillfully manage priorities under pressure (ex: patients walking in, phones ringing, etc.)
• Scheduling patients, filling same-day or next-day schedule as needed
• Monitoring and responding to office voicemails
• Supporting Office Manager with EOD process
• Escalating issues to Office Manager

Qualifications

• Ability to reliably arrive in time to support office opening and scheduled business hours
• Flexibility to adjust schedule occasionally based on business needs, in accordance with company timekeeping and wage policies
• Subject to background screening consistent with applicable law and job-related business needs
• High school diploma or equivalent
• Customer Service experience
• Ability to work in a fast-paced environment and manage competing priorities
• Strong communication skills
• Must exhibit ethical conduct & confidentiality
• High attention to detail and accuracy
• Strong computer and organization skills
• Communicates clearly and professionally with patients and team members in person and by phone
• To demonstrate independent thinking as well as a teamwork-oriented approach
• Dental or medical front desk experience preferred