Patient Coordinator (West End Offices)

About the role

Virginia Physicians for Women is seeking a full-time staff member who can float between their West End locations including Henrico Doctors, St. Mary's and West Creek offices.

Responsibilities

• Complete all functions of patient admission and check out
• Understand and communicate the financial policies of VPFW
• Explain payment plan arrangements with patients
• Collect copayments and balances
• Manage and resolve patient payment concerns or questions
• Collect and coordinate patient insurance policies
• Schedule appointments to accommodate physicians across multiple offices
• Provide front desk coverage across any West End office location as needed by request of supervisor/upper management

Requirements

• Essential Functions: Complete all functions of patient admission and check out
• Understand and communicate the financial policies of VPFW
• Explain payment plan arrangements with patients
• Collect copayments and balances
• Manage and resolve patient payment concerns or questions
• Collect and coordinate patient insurance policies
• Schedule appointments to accommodate physicians across multiple offices
• Provide front desk coverage across any West End office location as needed by request of supervisor/upper management

Knowledge, Skills and Abilities

• Establish and maintain long-term patient relationships
• Demonstrate good judgment in handling situations not covered by written or verbal instruction and seek guidance as needed
• Perform work within appropriate time frame, accurately and in a timely manner in periods of increased work load and high stress
• Solve patient problems, treat patients with dignity and respect and respond quickly to patient needs

Education and Experience

• Previous customer service experience
• Prior medical office experience preferred
• High School diploma or equivalent