Patient Services Coordinator (Vancouver, WA)

This is a full (100% FTE), permanent, overtime-eligible position located at WSU Vancouver.

About the role

As the Patient Services Coordinator, you will serve as the primary contact for the Student Wellness Center for staff, faculty, and students seeking information and services from our Health and Counseling Services programs. You will advise and schedule students seeking counseling or health appointments, serve as the day-to-day contact for administration of the Health Services program including promotions, and ensure contract compliance with third-party service providers. Additionally, you will support the work of the full-time mental health counselors.

As the lead for our Electronic Medical Records (EMR) system, you will provide physical and mental health record-related information to authorized medical providers and mental health clinicians, staff, and/or third-party agents regarding clients/patients. In this position, you will ensure compliance of records with applicable policies, state and federal requirements and/or regulations. You will also maintain data, reconcile expenditures and budgets, coordinate health and wellness promotion, conduct general orientation for new hires, manage work schedules, and support searches for new hires. You will help organize and support office operations as well as manage equipment inventory.

Because this position serves as the initial contact for students seeking counseling and health services and as part of the check-in for appointments, you will be required to be on campus when students and staff are present.

Responsibilities

• Serve as primary contact for the Student Wellness Center for staff, faculty, and students.
• Advise and schedule students seeking counseling or health appointments.
• Administer the Health Services program, including promotions and contract compliance with third-party providers.
• Support full-time mental health counselors.
• Lead the Electronic Medical Records (EMR) system, providing record-related information to authorized personnel.
• Ensure compliance of records with applicable policies, state, and federal regulations.
• Maintain data, reconcile expenditures and budgets.
• Coordinate health and wellness promotion activities.
• Conduct general orientation for new hires and manage work schedules.
• Support searches for new hires and manage equipment inventory.
• Organize and support office operations.

Requirements

• High school graduation or equivalent AND three years of general office experience or two years of office or customer service experience in a healthcare setting; OR equivalent education/experience.
• Experience working with reception or records in an office setting, preferably in healthcare or mental health with emphasis on client/patient service.
• Demonstrated ability to work effectively with diverse clients/patients, medical or mental health providers, and colleagues.

Preferred Qualifications

• Accurate and effective communication skills, both verbal and written.
• Proficient experience with computers, including advanced features of Microsoft Outlook, Word, Excel, and Access.
• Experience working with diverse populations such as non-traditional, first-generation, low-income, and students with disabilities.
• Experience providing administrative support for a student-focused program in a university setting.
• Experience with electronic record-keeping.

Pay

Monthly Salary: $3,738 to $4,980 (Steps A-M) | Range 41. Successful candidates are typically hired at the beginning of the salary range and receive scheduled salary increment increases in accordance with WAC 357-28.

Benefits

• Paid sick and vacation leave.
• Paid holidays.
• Medical, dental, life, and disability insurance package for employees and dependents.
• Retirement benefits.
• Deferred compensation and optional supplemental retirement accounts.
• Training and development opportunities.
• Employee tuition waiver.