Patient Greeter - Patient Associate Experience

Responsibilities

• Greet and communicate effectively with visitors and guests as they enter or exit the medical center.
• In the event of infectious disease restrictions, act as a screener.
• Answer questions and provide information as needed or requested.
• Absorb equipment, such as wheelchairs, at entrance and exit doors when necessary.
• Open doors and assist the elderly and/or disabled.
• Contact shuttle service, valet, or security for assistance when necessary.
• Resource to caregivers to escort patient/family to secondary location and/or exit within the hospital grounds.
• Respond to requests from co-workers or other departments in a mutually agreed upon timeframe.
• Rounds on public areas to assess for cleanliness, hazard, comforting and inviting atmosphere and takes charge in making sure it meets the highest standards of cleanliness and safety.
• Makes sure entrances and exits are monitored for potential security risks and takes appropriate action.
• Assists with registration at special events.
• Flexible in role to fill gift shop and information desk responsibilities as needed.

Requirements

• Educational requirement: High School Diploma or equivalent.
• Certification/License: BLS issued by American Heart Associate is preferred.
• Skills: Hospitable and sensitive to needs and feelings of others, Passion for making people feel welcome, Comfortable talking to and greeting patients, associates, and visitors, Ability to enforce challenging restrictions in time of infectious disease outbreaks.
• Experience: One year experience working in customer service preferred.

Work Schedule

• MULTIPLE SHIFTS AVAILABLE
• Work Type: Per Diem
• As Needed