Patient Greeter

About the role

This position is eligible for Mid Atlantic Retina’s $1,000 Hiring Incentive! The hired candidate will receive $500 after successful completion of 90 days of employment and $500 after successful completion of 6 months of employment. Available to new hires only—not available to agency hires, internal transfers, or re-hires.

Responsibilities

• Provide a welcoming and friendly greeting to patients as they enter the medical office.
• Provide patients with a positive first impression by greeting patients and directing them to the proper check-in area.
• Verify visitors have an appointment by utilizing the daily scheduling report.
• Monitor patient waiting rooms to ensure rooms are not overcrowded.
• Accept packages from UPS and FedEx and alert appropriate parties.
• Perform other related duties as required and assigned.

Competencies

• Communication & Relationship Management: Maintain open and interactive discussion with the team and is aware of their needs; works well with both Wills Eye Hospital staff and MAR team, including security personnel and front desk staff.
• Professionalism: Develops individual relationships with coworkers while maintaining work-appropriate boundaries.
• Customer Service: Conflict resolution skills; responds promptly to customer needs.
• Problem Solving/Analysis: Identifies and resolves problems and conflicts promptly, seeking assistance as needed.
• Ethical Conduct: Maintains confidentiality.
• Time Management: Maintains high-volume productivity level for essential functions.

Work Environment

This job operates in a clinical medical practice environment. The role routinely uses cleaning supplies, a contactless thermometer, Personal Protective Equipment (PPE), and a hand cart to move packages.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Regularly required to talk and communicate verbally in front of groups, one-to-one, and occasionally via email.
• Very active role requiring standing and walking all day to greet patients, direct them to seats, and check various waiting rooms.
• Occasional bending, kneeling, stooping, and crouching.
• Ability to lift or move objects weighing up to 50 pounds with the assistance of a hand cart.
• Specific vision abilities required include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
• Use hands to operate equipment, show manual or finger dexterity, handle things with precision or speed, use muscular coordination and physical stamina (e.g., handle a thermometer and wipes).
• Use senses to observe and visually examine patients, paying attention to detail.
• Follow through on plans or instructions; use words to communicate ideas and basic reading comprehension.
• Sustain physical contact with another person in order to guide them due to diminished vision (e.g., hand-over-arm guided assist).

Position Type & Hours

This is a full-time position. Days and hours of work are Monday through Friday, 7:30 a.m. to 4:00 p.m. Occasional evening and weekend work may be required as job duties demand.

Education & Experience

• High school diploma or GED.
• Fluent in Mandarin or another language is a plus but not required.