GR Student Success Hub Desk Assistant (Student Position)

Summary of Position

Do you have experience with customer service? If so, this position may be a good fit for you.

Position Requirements

• Eligible candidates’ schedules must allow them to work daytime shifts – these will be customized to fit around your class schedule.
• The office is open Monday through Friday between 8:00am – 5:00pm. There are occasional opportunities to assist with weekend/evening special events.
• Applicants must be self-motivated, and professional, have great attention to detail, and be able to work with confidential information.

Essential Duties/Responsibilities

• Will shadow many other tour guides, this position will have the opportunity to lead tours of KCAD to prospective students and guests, highlighting the facilities and programs, being an ambassador for the College.
• Provide friendly, supportive customer service to students, faculty, and staff; refer to appropriate personnel and resources.
• Provide administrative/clerical support to Student Success Hub staff (Admissions, Academic Advising, Counseling, Disability Services, Financial Aid, Student Life, Student -records, etc.) by greeting guests, answering phone calls.
• Responding to emails
• Stocking office supplies and forms
• Assembling Admissions materials, etc.
• Issue Wave Card bus passes to students
• Distribute incoming USPS mail to faculty and staff
• Assist in a variety of projects and events which includes New Student Orientation, weekly campus tours, Open House, etc.
• Design promotional materials- graphic design for event posters, etc.

Customer service or office experience a plus

Attention to detail and ability to self-motivate is key

Support an environment that is welcoming and inclusive to all

Number of Positions Available

1

Documents Needed to Apply

• Resume
• Cover Letter
• Class Schedule

EEO Statement

Ferris State University, an Affirmative Action/Equal Opportunity employer, is committed to enhancing equity, inclusion, and diversity within its community. Ferris offers employment opportunities to qualified candidates seeking careers in a student-focused environment that values opportunity, collaboration, diversity and educational excellence. Learn more about the Ferris Mission and community at ferris.edu. The University actively seeks applications from women, minorities, individuals with disabilities, veterans, and other underrepresented groups. For more information on the University’s Policy on Non-Discrimination, visit: Ferris Non-Discrimination Statement.

Advertised

27 Aug 2026 Eastern Daylight Time

Applications close

03 Sep 2026 Eastern Daylight Time