Desk Assistant (Student Position)

About the role

Brottier Hall, St. Martin Hall, and McGinley Hall are managed by Capstone On-Campus Management (COCM)/Lumina Communities. Desk Assistants under the direct supervision of the operations Coordinator, in collaboration with the Assistant Director of Operations, are responsible for customer service and administrative functions for the students and prospective students.

Responsibilities

• Monitor all access to the front entryway of the building; this includes greeting residents/visitors to Brottier, St. Martin, and McGinley Halls reporting safety/security issues to appropriate authorities, and administering sign-in/out procedures for guests and equipment according to university policy.
• Provide customer service through personal and electronic interaction (e.g. tours, e-mails, instant messaging, phone calls) Act as a referral agent for students; be knowledgeable about campus resources.
• Knowable about work order system and provide guidance to residents.
• Aid residents with lockouts.
• Sort, forward, and record mail and packages for residents and staff.
• Aids with mail key/box audits.
• Develop fliers, social media content, spreadsheets, and documents as determined by Office staff.
• Aids with general organization of desk areas, study lounge, kitchenette, and patios.
• Review emergency protocols for building on a regular basis.
• Attending all required meetings and training.
• Other duties as assigned.

Requirements

• Up to 20 hours per week in part-time student work.
• Office hours are Monday–Friday 8:30 am-4:30 pm. Student desk hours will include evening and weekend hours between 8:00 am – 12:00 am. In addition, work will be available during academic breaks and nights/weekends.
• Desk assistants may need to return early or leave late from breaks in order to complete training.

Qualifications

• Obtain high school diploma or general education degree (GED).
• Current student at a post-secondary institution at Duquesne University or other post-secondary institution.
• Ability to read and comprehend simple instructions, short correspondence, and write simple correspondence.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Ability to apply common sense understanding to carry out instructions.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Have knowledge and ability operate Microsoft Word, Excel, and Outlook.
• Ability to operate basic office equipment including photocopier, fax, and telephone.
• Basic typing and filing skills.
• Preference will be given to current Duquesne University students and/or residents of Brottier, St. Martin, and McGinley Halls.

Physical Demands

• While performing the duties of this Job, the employee is regularly required to stand; walk; use hand; reach with hands and arms and talk or hear.
• The employee is frequently required to climb or balance and stoop, kneel, crouch, or crawl.
• The employee is frequently required to sit and reach with hands and arms.
• The employee must occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close vision and distance vision.

Work Environment

• The work environment is mid-to high-paced.
• The noise level in the work environment is usually moderate.