Help Desk Graduate Student Assistant

Overview

Auburn University Libraries is seeking applicants for the position of Graduate Student Assistant to provide library assistance at the Ralph Brown Draughon Library Help Desk. This position is part of the Research and Instruction Services (RIS) Department, which provides research assistance and information literacy instruction across a wide range of academic disciplines at Auburn University. Student Assistants may work up to 20 hours per week, depending on operational needs.

Responsibilities

• Provide information services and assistance to patrons at the Ralph Brown Draughon Library 2nd Floor Help Desk.
• Duties include providing reference, technology, and general information services to library users.
• Answering research, directional, and basic technology questions via text message, online chat, in person, and by telephone.
• Engaging with patrons to understand and assist with their research needs.
• Instructing patrons on how to use the library’s catalog and databases to locate and evaluate information resources.
• Recording and tracking the number and types of questions received at the help desk.
• Maintaining familiarity with standard library resources in a variety of formats.
• Aiding library faculty and staff with projects that support the instructional and research mission of the Libraries, including reference and collection development initiatives.
• Performing other duties as assigned.

Qualifications

• Enrolled in a graduate degree program at Auburn University
• Attached cover letter including program of study and anticipated graduation date
• Three professional references with contact information attached
• Must provide detailed availability for each day of the week within operating hours
• Preferred: Previous experience working in a library, academic, or customer service environment
• Familiarity with academic research databases and library catalogs
• Experience assisting users with research or basic technology questions
• Interest in library services, research support, or information literacy

Minimum Knowledge, Skills, And Abilities

• Strong academic background
• Demonstrated commitment to providing excellent customer service
• Motivation and willingness to learn
• Strong interpersonal and communication skills
• Demonstrated dependability with consistent attendance and punctuality
• Ability to work independently and collaboratively in a service-oriented environment