Government and Public Sector - Service Delivery Center - Microsoft Senior BA

About the role

The Service Delivery Center is part of the Government & Public Sector practice at Ernst & Young (EY), offering project-based work and managed services to federal clients. Our Digital Engineering practice helps organizations transform through digital strategies, customer experiences, process improvements, and technology effectiveness.

Responsibilities

• Participate in discovery meetings with clients and prospects to understand and document their business requirements
• Propose and design solutions using the extensive Power Platform capabilities to solve identified business requirements
• Customize Microsoft Dynamics Power Platform applications
• Work with developers and configuration resources to define and create specifications for any custom code or data migration requirements
• Create reports and train end-users
• Execute decision making based on understanding of various policies

Senior Level Responsibilities

• Support people-related initiatives, such as recruiting events and interview nights
• Support and participate in internal, firm activities like training programs and courses
• Understand and follow all workplace policies and procedures, including Independence policies

Skills and Attributes

• Experience gathering requirements
• Experience with Microsoft Dynamics and Power Platform applications
• Experience working with clients to solve problems
• Understanding of agile delivery and development methodologies
• Proven track record of complex problem-solving and relationship management

Qualifications

• Bachelor's degree
• Ability to obtain/maintain a DoD Secret clearance
• 5+ years of relevant experience

Pay

$67,000 to $136,800 base salary range for all geographic locations in the US. The range for New York City Metro Area, Washington State, and California (excluding Sacramento) is $80,300 to $155,300.

Schedule

Our expectation is for most people in external, client-serving roles to work together in person 40-60% of the time over the course of an engagement, project, or year. You’ll be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.