General Manager - Operational Compliance

Who We Are

On the Go has elevated the dining and retail experience for travelers by bringing together world-class hospitality, award-winning dining concepts, and forward-thinking technology. With more than 300 unique dining and retail locations across North America’s busiest airports, we’re fueled by a passion for creating exceptional guest experiences—made possible every day by our incredible Crewmembers. At On the Go, people truly come first. We invest in our teams, and foster growth in an exciting, fast-paced environment where everyone can shine.

How We Do Business

Our Values—Care, Continuous Improvement, Quality, and Teamwork—guide the way we show up for our guests and for each other. We’re committed to fostering an inclusive, safe, and uplifting workplace where people feel respected, empowered, and encouraged to bring their full selves to work.

Why This Job Is a Big Deal!

• Partner with Operations to ensure all locations consistently operate in compliance with OTG, Port Authority, Health Department, NSF, Property Management, and all other regulatory and company standards.
• Conduct routine operational audits, validation walkthroughs, and restaurant inspections to verify execution of Food Safety, Workplace Safety, Fire Safety, Quality Assurance, cleanliness, organization, and operational standards.
• Train, coach, and develop salaried leaders and hourly crew members on food safety, workplace safety, operational procedures, sanitation, and all compliance-related systems.
• Lead and manage follow-up on all audit findings, inspections, corrective action plans, and operational deficiencies, ensuring actions are completed on time, root causes are addressed, and improvements are sustained.
• Cookware with Facilities, Maintenance, vendors, and cross-functional support teams to ensure repairs, equipment issues, work orders, and other operational items impacting compliance are resolved in a timely manner.
• Validate operational systems including temperature logs, sanitation practices, cleaning schedules, equipment maintenance, opening and closing procedures, safety documentation, and all other required operational records.
• Partner with restaurant leadership to prepare for and successfully execute NSF, Health Department, Port Authority, Property Management, and other operational inspections.
• Reinforce a culture of inspection readiness by ensuring locations are maintained to OTG standards every day rather than preparing only for scheduled inspections.
• Monitor compliance trends, identify recurring opportunities, and implement sustainable solutions that improve operational execution and reduce repeat findings.
• Prepare written recaps, corrective action plans, progress updates, and compliance trackers while ensuring all follow-up items are completed by their established deadlines.
• Serve as a hands-on operational resource for locations requiring additional coaching, validation, leadership support, or focused operational improvement.
• Foster a culture of organization, ownership, planning, validation, follow-through, and accountability that ensures OTG's operational standards are consistently achieved.
• Organize tracking and reporting of all projects, training and compliance.

Qualifications

• Degree in hospitality or culinary field is preferred
• Minimum of 3 to 5 years of senior managerial experience in multi-unit concepts
• 1 – 3 years of retail experience (convenience store) a plus
• Proficient knowledge of P&L budgeting and forecasting
• Strong culinary background and fine dining experience are a plus
• Commitment to service of customers, crew, co-workers, and management
• Demonstrated dependability, personal drive, and leadership, ability to lead by example
• High level of integrity, work ethic, passion, and commitment to OTG values
• Excellent verbal and written communication skills
• Must be able to work varied hours/days, nights, weekends, holidays, and during inclement weather conditions