General Manager Operations

About the role

The ASSA ABLOY Southeast Service Center or regional manufacturing facility in Austell, Georgia is seeking a Service Center Manager or General Manager. This role is based on-site and reports directly to the Regional Operations Manager or Head of Hollow Metal.

Responsibilities

• Full ownership of daily operations including Business Development and inside sales, managing the P&L, light manufacturing, capacity planning, and production scheduling.
• Drive safety, customer satisfaction, and employee relations while meeting AADG's operational standards.
• Work with the local sales team to develop and execute long-term business development strategy.
• Directly oversee the Customer Services employees to ensure a focus on developing customer relations and product knowledge.
• Provide guidance and continuous improvement initiatives for freight and distribution, production capacity and workforce planning, inventory management and replenishment.
• Plan and effectively execute an operational strategy to meet or exceed production and budgetary expectations.
• Develop enhanced organizational capabilities and create a collaborative high performance work environment through employee training, development, and succession planning.
• Lead others in developing lean initiatives and improving procedures and processes. Identify and proactively streamline organizational processes and trends; recommend alternatives for improved effectiveness.
• Oversee expense budgets to ensure compliance with organizational expenditure requirements.
• Establish operational standards and KPIs for cost control, waste reduction, quality, safety, inventory management, complete and on-time delivery while focusing on reducing cost.
• Perform special assignments and projects as assigned.
• Maintain a safe and harmonious working environment holding self and others accountable to OSHA and ASSA ABLOY standards.
• Assure compliance with federal, state, local and corporate policies, regulations, AADG programs and policies and the ASSA ABLOY Code of Conduct.

Qualifications

• Bachelor’s degree in Business, Operations Management, or related field or equivalent work-related experience.
• Minimum of four (4) or more years of operational leadership experience with a demonstrated ability to lead people and get results through others, including experience with escalating responsibilities and the development of direct reports.
• Demonstrated commercial acumen with a proven ability to drive business growth by expanding relationships with existing customers and developing innovative customer-focused strategies.
• Experience in metal forming or related field and/or a general understanding of the construction industry, preferably the commercial construction industry.
• Leadership ability, excellent people skills, and the ability to develop relationships and influence all levels within the organization.
• Excellent analytical, problem-solving, organizational, follow-up and a high comfort level balancing multiple priorities or projects simultaneously.
• Knowledge of continuous and process improvement and Lean principles such as Kaizen, Six Sigma, etc. is desirable.
• Ability to travel to local customers with occasional overnight stays required.

Skills

• Commercial acumen
• Operational leadership experience
• Customer service and product knowledge
• Lean principles and continuous improvement
• People management and development
• Financial management and budgeting
• Operational planning and execution
• Customer satisfaction and safety
• Travel and overnight stays

Benefits

• Competitive Salary
• Paid Vacation, Sick Time, and Paid Company Holidays
• Medical, Dental, Vision, 401(k), Short and Long-term Disability, Life and AD&D Insurance
• Tuition Reimbursement, Learning and Career Development opportunities
• Flexible Spending
• Employee Assistance Program
• Discount portal
• Recognition, well-being, and employee experience programs

Pay

Competitive salary based on experience and qualifications.

Schedule

Based on-site position with occasional travel to local customers.