Manager of Operations and Compliance

About the role

The Office of the Commissioner is seeking a highly organized, operationally focused, and responsive professional to serve as CARE Unit Operations Manager. This position reports directly to the Senior Advisor to the Commissioner and supports the oversight, coordination, and day-to-day management of CARE Unit operations.

Responsibilities

• Assist the Senior Advisor to the Commissioner with the oversight, coordination, and day-to-day management of CARE Unit operations.
• Carefully coordinate unit priorities, assignments, schedules, and follow-up items to ensure operational matters are addressed timely and accurately.
• Maintain staffing coverage, scheduling needs, and daily deployment concerns to support adequate unit responsiveness while helping to reduce unnecessary overtime.
• Maintain tracking systems, spreadsheets, logs, and other operational tools used to monitor unit activity, pending matters, staff assignments, deadlines, and recurring deliverables.
• Support staff accountability by following up on assignments, documenting outstanding items, identifying workflow gaps, and escalating concerns requiring supervisory or executive attention.
• Aid with the review and organization of operational information, reports, correspondence, referrals, and time-sensitive matters submitted to or handled by the CARE Unit.
• Strengthen communication between the CARE Unit, the Office of the Commissioner, facility leadership, and other internal stakeholders to ensure consistent coordination and follow-through.
• Prepare summaries, updates, briefing materials, and status reports regarding CARE Unit operations, staffing, scheduling, initiatives, and areas requiring attention.
• Identify opportunities to improve unit workflow, documentation practices, communication protocols, coverage models, and internal accountability measures.
• Support the implementation and monitoring of unit initiatives, including tracking progress, identifying barriers, and ensuring timely completion of action items.
• Respond to operational matters requiring immediate attention with professionalism, discretion, and appropriate urgency.
• Perform related duties and special projects as assigned by the Senior Advisor to the Commissioner or other executive leadership.

Qualifications

• Minimum Qualifications: A baccalaureate degree from an accredited college, and four years of satisfactory full-time experience in the field of investigations, auditing, law enforcement, criminal justice, or in a major operational area of the agency in which the appointment is to be made, 18 months of which must have been in an administrative, managerial, or executive capacity or supervising a staff performing investigations or related work; or education and/or experience equivalent to "1" above.
• Preferred Skills: Strong operational coordination, scheduling, and follow-up skills in a fast-paced public-sector or correctional environment; ability to manage confidential and sensitive information with sound judgment and discretion; experience supporting executive-level leadership, including preparing status updates, briefing materials, reports, and written communications; strong written and verbal communication skills, including the ability to communicate clearly with staff at all levels of the agency; demonstrated ability to track assignments, monitor deadlines, identify operational gaps, and follow through on time-sensitive matters; proficiency with Microsoft Office, including Outlook, Word, Excel, and Teams ability to maintain accurate logs, trackers, and operational reports; ability to work independently, prioritize competing responsibilities, and exercise good judgment when escalating operational issues; knowledge of DOC operations, facility coordination, staffing coverage, overtime controls, or agency-wide operational support functions is strongly preferred.