General Manager of Operations - POD 5 (San Cervantes, San Marbeya, & San Palacio)

About the role

The General Manager of Operations at POD 5 in Chandler, AZ, plays a crucial part in ensuring our communities run smoothly and provide exceptional service.

Responsibilities

• Handle maintenance repairs and contribute to the upkeep of the community.
• Provide five-star service to residents, fostering a home-like environment.
• Lead and motivate the team to achieve operational excellence.
• Develop and execute business strategies and plans.
• Manage on-site team through training, motivation, and development programs.
• Build and develop relationships with key business partners, clients, and residents.
• Participate in daily meetings to ensure operational efficiencies and interdepartmental communication.
• Analyze operational data to identify trends and recommend strategies for improvement.
• Collaborate with the owners to identify community goals and objectives.
• Develop and maintain leasing goals and effective lease expiration programs.
• Prepare and convey operational and financial data to the Managing Director.
• Maintain product knowledge of Mark-Taylor communities and market conditions for competitor communities.
• Oversee property management and preventative maintenance programs.
• Create and manage staffing schedules to meet community needs.
• Ensure compliance with all company and regulatory standards and operating procedures.

Requirements

• A minimum of three years of experience as a Community Manager in luxury residential property management.
• Previous experience as a Multi-Site Community Manager preferred.
• A strong understanding of financial management, budgeting, and forecasting.
• A valid AZ real estate license obtained within 90 days of assuming the role.
• Proven experience overseeing daily operations, improving processes, and implementing strategic initiatives across multiple communities.
• A strong ability to lead, coach, and develop onsite teams across sites while driving accountability, collaboration, and a high standard of customer service.
• A proven track record of developing and executing business strategies and plans.
• Excellent verbal and written communication skills for effective interaction with employees, stakeholders, and customers.
• The ability to analyze complex data, make informed decisions, and solve problems.
• A commitment to providing excellent customer service and understanding customer needs.
• A strong attention to detail and sales ability.
• A thorough understanding of OSHA laws and regulations.
• Proficiency in managing multiple projects and priorities simultaneously.
• Computer literacy with capability in PMS software, MS Office, and related communication tools.
• A degree in a relevant field is preferred, but not required.

Benefits

• Employee rent discounts.
• Access to all Mark-Taylor amenities.
• Employee appreciation events.
• Opportunities for career growth.
• 401(k) with a robust company match.
• Paid time off, sick time, holidays, and volunteer time.
• Comprehensive Medical, Dental, and Vision benefits.

Pay

Competitive salary based on experience and qualifications.

Schedule

Full-time position with flexible hours to accommodate the needs of the community.