General Manager - Multi Unit

About the role

If you are interested in working in a fun & energetic environment while helping others become more health-conscious, Smoothie King is the place for you!

Responsibilities

• Create a positive, inclusive environment with a strong customer service focus.
• Enthusiastically hire, develop, and lead the team at your stores to provide a great guest experience and fulfill our mission to inspire people to live a healthy and active lifestyle.
• Use operational tools such as Daily Business Review, Cash & Deposit Log, and Crunchtime scheduling and inventory management tools to achieve operational excellence.
• Maintain relationships with suppliers (inventory management, shipments, etc.).
• Review store environment and Key Performance Indicators (KPIs) to identify problems, concerns, and opportunities for improvement and adjust accordingly.
• Manage cash activities for the store (daily deposits, etc.).
• Ensure compliance with food safety guidelines in your store at all times; ensure all Team Members are in compliance as well.
• Own and promote brand standards in alignment with company vision.
• Ensure store appearance and cleanliness are upheld and consistent with Smoothie King brand standards.
• Drive implementation of company programs through action planning and inspiring team to meet operational standards.
• Develop local store marketing plans to support brand initiatives, including initiating community outreach through marketing and special events.
• Recognize and reinforce individual and team accomplishments by using existing tools and programs as well as finding new, creative and effective methods of recognition.
• Set the tone for an amazing, upbeat working environment.

Qualifications

• Exceptional interpersonal skills - you are energized by working with people, both guests and your team.
• Act with integrity, honesty, and knowledge that promote the culture, values, and mission of Smoothie King.
• Discover and respond to customer needs. Maintain regular and punctual attendance.
• A bias towards actions - you do not hesitate to roll up your sleeves and do whatever it takes to get the job done.
• The desire to be coached and mentored - you see potential in yourself and enjoy growing that potential.
• Self-starter with ability to work independently.
• Friendly attitude in the face of adversity.
• Attention to detail while working in fast-paced environment with multiple projects.
• Ability to work cross-functionally and to coordinate communication across diverse work groups.
• Ability to work the hours needed to run your store effectively, which might include a variety of days, evenings, weekends, holidays.
• Reliable transportation.
• High school diploma required. Associate or bachelor’s degree in business, hospitality management, or similar field is preferred. 2+ years management experience - quick serve restaurant or retail preferred.

Requirements

• Open availability.
• Expected to stand approximately 8 hours per day, lift products of
• Microsoft Office proficient.
• Knowledgeable of general POS functionality.
• Excellent communication skills.
• Ability to give and receive feedback.
• ServSafe certified.
• Employee must be able to tolerate exposure to food allergens.

Benefits

Paid Vacation
Flexible schedule
Employee discount
Health Insurance