General Manager

About the Role

The General Manager leads the overall sales, production, and operational performance and efficiency of the Phoenix location within a multi-location AVL organization. This role provides both strategic direction and hands-on operational leadership to ensure exceptional execution of multi-disciplined services, positioning the organization as a preferred provider in the industry and a top employer in the market.

Responsibilities

• Lead, manage, and develop cross-functional teams including sales, production, operations, and technical staff in a high-performance culture to ensure alignment with company goals.
• Oversee recruitment, staff development, training, performance management, and compensation planning.
• Oversee daily operations in the location and ensure seamless coordination between sales, operations, sales support, warehouse, and technical teams.
• Drive efficient scheduling, labor utilization, resource allocation, quality standards, and inventory accuracy.
• Execute regional and company-wide strategic initiatives.
• Partner with senior leadership to manage annual budgets and growth plans.
• Identify opportunities for market expansion, new services, and innovation.
• Collaborate with other locations to share best practices and drive consistency.
• Oversee cost controls and resource investments as agreed by senior management.
• Build and maintain strong relationships with clients, venues, vendors, and partners.
• Serve as senior escalation point for client issues and ensure resolution.
• Represent the company as a market leader in full-service production and collaborate on installation and box sales opportunities with the Integration Team.
• Accountable for full project lifecycle from sales through execution and closeout.
• Ensure high-quality delivery of projects and maintain strong client satisfaction, retention, and repeat business.
• Monitor and improve project profitability and delivery metrics.
• Develop and implement processes to improve efficiency, scalability, and quality.
• Monitor KPIs to drive continuous improvement.
• Ensure compliance with safety standards, DOT regulations, and company policies.
• Maintain facility standards, operational workflows, and technical best practices.
• Ensure proper handling, maintenance, and deployment of equipment.
• Maintain consistent communication with senior leadership on performance, risks, and opportunities.
• Collaborate across regions and functions to drive alignment and operational consistency.

Qualifications

• 10+ years of leadership experience in general management, operations, or production.
• Strong experience within AVL, live events, or production.
• Proven ability to lead multi-functional teams in fast-paced environments.
• Strong financial, operational, and analytical skills.
• Excellent leadership, communication, and decision-making abilities.
• Ability to manage multiple projects and priorities simultaneously.
• Bachelor's degree or equivalent experience.
• Knowledge of industry standards, safety practices, and emerging AVL technologies.

Working Conditions

• Fast-paced, event-driven environment with variable schedules.
• Requires flexibility for nights, weekends, and peak event seasons.
• Occasional travel within region and to other company locations.
• Valid driver's license required.