General Manager

About The Role

We are seeking a dynamic and experienced General Manager to oversee a bakery café location and lead teams to excellence. This full-time, salaried role is hands-on and people-focused, requiring a strong leader who can inspire teams, deliver outstanding customer experiences, and drive operational and financial success.

What We Offer

• A leadership role in a growing, values-driven company.
• Competitive compensation package: $80,000-$100,000 including bonus = Base salary $70,000–$80,000 per year and $10,000-$20,000 per year in additional bonus based on performance.
• Paid Time Off to rest and recharge.
• Health & Dental Insurance - eligible after 90 days.
• 401(k) with Company Match to invest in your future.
• Monthly Wellness Reimbursement to support your well-being.
• 40% Employee Discount on all Fresh Baguette products.
• Opportunities for professional growth and advancement.
• A collaborative, supportive team culture where your impact is visible every day.

Key Responsibilities

• Ownership & Accountability: Take full responsibility for the bakery’s overall performance, including sales, profitability, customer satisfaction, and team culture. Proactively identify and resolve challenges, ensuring smooth day-to-day operations. Maintain a clean, safe, and organized environment that reflects Fresh Baguette’s standards of excellence.
• People Leadership & Development: Recruit, onboard, and retain top talent across roles including customer service associates, bakers, shift supervisors, and assistant managers. Actively coach, mentor, and develop team members to grow in their roles and take on greater responsibilities. Build strong team bonds by fostering respect, collaboration, and care among all employees.
• Business Mindset & Operational Excellence: Drive sales growth through local marketing initiatives, community engagement, and business development opportunities. Monitor and analyze key performance indicators (KPIs), making data-driven decisions to drive growth. Optimize labor, inventory, and production planning to minimize waste and maximize output. Uphold Fresh Baguette’s standards for product quality, consistency, and presentation. Partner with marketing to execute local initiatives that drive traffic, sales, and community engagement.
• Adaptability & Autonomy: Lead daily bakery operations on the floor, ensuring smooth coordination between front-of-house and back-of-house teams. Adjust quickly to new circumstances, from customer needs to operational challenges. Take initiative and lead independently while maintaining strong communication with central leadership. Encourage agility and problem-solving within the team.
• Service Orientation & Charismatic Presence: Lead by example on the bakery floor—welcoming customers with genuine warmth, delivering exceptional service, and inspiring enthusiasm through a charismatic presence. Set the tone for a service culture where every team member delights guests and builds loyalty. Ensure that customer interactions reflect the values of hospitality, friendliness, and care.

Qualifications

• 1+ years of management experience in hospitality, food service, or retail.
• Proven ability to lead and develop teams in a fast-paced, customer-facing environment.
• Strong financial acumen with experience tracking and improving KPIs (sales, labor, food cost, waste, etc.).
• Knowledge of food safety standards and a commitment to maintaining compliance.
• Excellent interpersonal and communication skills; warm, approachable, and able to inspire both staff and customers.
• Hands-on leadership style—comfortable jumping in to bake, prepare sandwiches, or serve guests when needed.
• High adaptability, resilience, and a proactive approach to problem solving.

Physical Requirements

• This role requires standing for extended periods, lifting up to 50lbs, and performing routine bending, reaching, and movement in a retail environment.
• Reliable vehicle and valid driver's license to allow regular travel between locations.
• Fluent in English.