General Manager (Luxury Residential)

Responsibilities

As a General Manager, you will oversee the general day-to-day operations of our luxury residential building, ensuring it maintains the highest standards of excellence. This includes:

• Developing policies, procedures, and regulations to effectively manage the property, including construction work, tenant alteration process, and certificate of insurance requirements.
• Leading and inspiring a team of dedicated professionals, fostering a positive work environment that encourages growth, innovation, and teamwork.
• Building and maintaining strong relationships with residents, actively listening to their needs and concerns, and serving as a trusted point of contact to promptly address inquiries, resolve issues, and anticipate their needs.
• Interface with our CX team to ensure compliance with brand strategy and service initiatives.
• Maintaining accurate files for all site administration, including lease files, operational procedure files, work-order files, etc.
• Preparing and processing appropriate written communications, such as memos, letters, insurance incident reports, etc.
• Analyzing financial statements to improve financial performance, develop and manage annual operating budgets, capital plans, and programs to address critical needs and innovate enhancements.

Qualifications

• Bachelor’s degree from a four-year College or University; or equivalent combination of education and experience.
• Minimum of 7-10 years of experience in property management, with at least 5 years in a leadership role overseeing large teams in a high-rise or luxury multifamily environment.
• Experience in budget preparation and financial reporting, with a strong understanding of building operational systems, leasing, and marketing.
• Ability to analyze data/reports to develop solutions to sustain high standards of customer service, optimal revenue generation, and effective expense management as demonstrated by business results in previous position.
• Proficiency in property management software (Yardi, RealPage, Entrata, or similar) to manage leases, financials, and resident relations.
• Strong conflict resolution skills, with a customer-first mindset and ability to address escalated resident concerns effectively.
• Exceptional organizational skills with the ability to multitask and prioritize in a fast-paced, high-expectation environment.
• Tech-savvy with experience implementing workflow automation, CRM systems, and digital communication tools.
• Certified Apartment Manager (CAM) or Certified Property Manager (CPM), strongly preferred.