Resident Manager (Luxury Rental)

Responsibilities

• Hire, train, coach, and supervise the maintenance, janitorial, and concierge teams across both properties
• Lead daily huddles, safety meetings, and performance reviews
• Build a team culture based on accountability, service, and professionalism
• Mentor team members in both technical skills and resident service delivery
• Oversee all maintenance, repairs, and apartment turnovers
• Manage preventive maintenance programs and janitorial schedules
• Conduct regular walkthroughs to ensure compliance and cleanliness
• Track KPIs, forecast inventory needs, and uphold asset and brand standards
• Career Development
• Coordinate 24/7 coverage for urgent issues and emergencies
• Lead vendor communications during after-hours situations
• Remain calm and solution-focused when responding to floods, outages, and escalated service needs
• Resolve escalated service requests with empathy and follow-through
• Oversee move-in orientations and follow-up satisfaction surveys
• Support the concierge and leasing teams in delivering a polished resident experience
• Vendor & Budget Oversight
• Manage site budgets, approve emergency purchases, and monitor ongoing costs
• Review vendor contracts, track performance, and recommend upgrades
• Ensure all work meets safety, code, and quality expectations
• Site Administration & Documentation
• Maintain payroll, scheduling, attendance, and training records
• Ensure contractor compliance with building policies and standards
• Develop systems to support onboarding, SOPs, and knowledge sharing
• Cross-Team Collaboration
• Work closely with leasing, concierge, and lifestyle teams
• Align on unit readiness, amenity cleanliness, and VIP service coordination
• Represent the site during capital planning, project walkthroughs, and ownership meetings
• Special Projects & Strategic Support
• Lead projects that improve building systems, service quality, or team operations
• Act as the on-site leader in the absence of the General Manager

Qualifications

• 4+ years of previous experience as a Resident Manager; supervising maintenance and/or building operations teams within Class A Residential property
• Strong leadership, time management, and problem-solving skills
• Experience managing budgets, vendor relationships, and compliance
• Ability to lead calmly during emergencies and deliver consistent results
• High school diploma or equivalent required; technical certifications a plus
• Comfortable using Microsoft Office and digital maintenance systems