Resident Property Manager

Job Level: 2+ years’ experience will set you up for success in this role. Job Location: Reserve at Hollywood (288 units multifamily) located in Atlanta, GA. Position Type: Full-time with on‑call availability for resident emergencies.

About Us

Pivotal, ranked in the Top 50 Affordable Housing Developers in 2017‑2024, is an industry leader revolutionizing the housing market – one community at a time. An integrated real estate company specializing in the development and operations of multi‑family housing, Pivotal strives to provide exceptional service to enhance the lives of our residents. We are able to provide high quality properties and customer service because of the commitment to excellence by all of our outstanding team members. If you hold yourself to a high set of standards, embrace a positive service‑minded demeanor, enjoy working through shifting priorities, and want to join a fulfilling environment with growth opportunity, Pivotal has an outstanding position for you.

Responsibilities

• Collect, post and reconcile rent and approved fees; prepare deposits and maintain accurate Yardi account records under company controls.
• Conduct daily collection outreach and document calls, notices, payment arrangements and delinquency follow‑up.
• Prepare required delinquency, inspection and lease‑violation notices as assigned; assemble eviction and move‑out account packets and coordinate legal follow‑through under Senior Area Manager direction and company policy.
• Respond to resident account concerns promptly; coordinate with the Resident Services Coordinator for assistance referrals without transferring collection decisions to the Resident Services Coordinator.
• Maintain a forward‑looking recertification and renewal calendar, including 120‑day advance tracking where required by company policy.
• Prepare annual/interim recertifications, verifications, TICs, addenda and full renewals; obtain outstanding documents and submit packets for required compliance approval.
• Ensure correct rent/income limits, set‑asides, applicable agency notices and timely file uploads; maintain accurate and audit‑ready resident records.
• Follow Fair Housing requirements and property‑specific LIHTC, HOME, RD, HUD and other applicable program rules; escalate unclear compliance decisions.
• Provide professional resident communication on renewals, account questions, document requests, maintenance follow‑up and notices.
• Record move‑out notices, coordinate resident account closeout and supply accurate move‑out information to the Senior Area Manager and Leasing Specialist.
• Support limited office coverage and participate in daily huddles; provide collections, delinquency, recertification and renewal reports.
• Refer physical‑asset, staffing, purchasing and major resident escalations to the Senior Area Manager rather than assuming full property‑manager responsibilities.

Requirements

• 2+ years of Property Management experience, specializing in tax credit Affordable‑housing resident‑account and compliance experience preferred
• Strong Yardi experience
• Strong communication skills
• Organization skills
• Collections skills
• Performance measures: collection rate, delinquency aging, on‑time recertifications and renewals, account accuracy, documented follow‑up, file audit readiness and resident service

Benefits

• Eligibility for semi‑annual merit increases: January and July
• Paid every Friday
• Quarterly Bonus Opportunities – Site team members are eligible for performance‑based bonuses each quarter when key KPIs and property metrics are achieved, rewarding strong results and teamwork
• Medical Coverage: Choice of two medical plans (PPO and HDHP) to fit your needs
• HSA Contributions: Company‑funded contributions to your Health Savings Account (HSA) each year
• Dental, Vision & More: FSA, dental, vision, life, accident insurance, plus short‑ and long‑term disability coverage
• Retirement Savings: 401(k) plan with company match to support your future
• Time Off: Company‑