General Manager (Luxury Rental)

About the role

The General Manager (GM) is responsible for the overall day-to-day operations of one or several properties within the Related Management Company portfolio. This includes managing financial aspects, supervising leasing, administrative, and maintenance functions, and ensuring compliance with all applicable laws and company policies.

Responsibilities

• Manage financial aspects of operations for the assigned property (or properties) that contribute to the company’s business goals.
  • Preparation of property budgets, monthly asset reports, monthly financial change forms, and capital expenditure tracking.
• Supervise all leasing, administrative, and maintenance functions.
  • Hires, trains, and evaluates leasing/office/maintenance staff, in conjunction with Resident Manager.
  • Supervises specific site program administration and ensures compliance with brand standards including property presentation, marketing, apparel, etc.
  • Ensure compliance with all federal, state, and local laws, specifically, Fair Housing regulations at site level.
• Special projects as assigned.
  • Accounts Receivable/Accounts Payable Tasks
  • Marketing, Leasing and Administrative Tasks
  • Resident/Landlord Relations Tasks
  • Maintenance Operations Tasks
  • Special Projects

Qualifications

• Five (5) years of property management experience related to Class A property.
• Minimum of five (5) years’ experience managing a team of people.
• Strong leadership, organizational and administrative skills.
• Ability to manage a property as demonstrated by work experience including financial performance, customer service, communications, marketing, negotiation, crisis management, and staffing.
• Experience in budget preparation and financial reporting, with a strong understanding of building operational systems, leasing and marketing, documentation and administration.
• Five (5) years of knowledge of property management compliance practice and procedures related to Class A and Affordable property preferred.
• Experience in affordable housing processing or demonstrate transferable skills.
• Demonstrate ability to learn and apply recertification policies, procedures and principles.
• Ability to successfully resolve resident issues as demonstrated by work experience.
• Ability to negotiate and manage contracts with 3rd party service providers as demonstrated by previous work experience.
• Ability to supervise and develop employees and provide feedback and coaching to subordinates resulting in improved performance as demonstrated by experience in previous position.
• Must possess a 4-year college degree from an accredited institution.