Community Manager for Luxury Apartment (General Manager)

Position Overview and Responsibilities

At Sentral, we are building a team of people-first focused individuals who thrive on going above and beyond. Ideal candidates will exemplify a can-do attitude, a growth mindset, and an entrepreneurial drive. Successful candidates will be proactive, solution-oriented, and have strong ownership of their work.

The General Manager functions as the primary strategic business leader of the property. Strong business intelligence and proven success in customer service are required for the position’s main aim: cultivating a culture of excellence in service and maximizing revenue and efficiencies for the organization. The role will take ownership of all property related matters. Direct responsibility for the property’s P&L, financial performance, sales and revenue generation and delivering a return on investment to ownership.

• Scaling and overseeing our exciting new home share program
• Employing cost-control and revenue improvement programs
• Developing annual operating budgets and sales and marketing plans
• Fostering an open-door policy environment and culture of trust and community
• Creating an environment that promotes team member engagement and growth
• Demonstrating dedication to acquiring, retaining, and developing talent
• Establishing appropriate presence in community to build relationships with key business partners and clients
• Actively participating in daily meetings to uphold operational efficiencies and interdepartmental communication
• Building relationships with residents and guests to ensure they always feel loved
• Responding to resident and guest questions and concerns in a timely manner
• Working with owners to identify community goals and objectives
• Analyzing operational information for impact on NOI, identifying trends and recommending appropriate strategies and adjustments
• Developing yearly operating budgets/forecasts and sales/marketing plans
• Achieving the highest possible net operating income through the implementation of effective cost control and revenue improvement programs
• Creating and implementing leasing goals, while managing an effective lease expiration program
• Managing a highly skilled on-site team with effective recruitment, training, motivation and development programs
• Ensuring compliance with all company, local, state and federal regulations and safety rules

Skills and Experience

• A High School Diploma or equivalent experience required; some college preferred
• A minimum of three years of experience in luxury residential property management or hotels
• Proven leadership experience required
• Strong attention to detail and sales ability
• Knowledgeable about OSHA laws and regulations
• Strong decision-making and problem-solving skills
• Computer literate with capability in PMS software, MS Office and related communication tools
• A positive attitude and the ability to smile under all circumstances
• Willingness to participate in training in order to comply with new or existing laws
• Ability to work a flexible schedule, including evenings and weekends
• Demonstrated ability to diffuse and respond to customer concerns to avoid escalation of the problem

Community Team Perks + Benefits

• Health & Wellness: Multiple medical, dental, and vision health plan options that begin the first month after your start date!
• Invest in Your Future: Eligible after just three months of employment, we offer a 401(k) with a 4% company match to help you reach your savings goals.
• Time Off That Grows with You: 11 paid holidays, 8 different types of paid time off (PTO) to meet all of life's demands.
• Travel Discount: Team members (and their friends and families) receive travel discounts when they stay at a Sentral community.
• Deep Savings: All team members at Sentral receive discounted rates on pet insurance, attractions, rental cars, shows, events, and more!

Requirements

• Work in a space that includes indoor and outdoor spaces, with and without covering
• Move throughout the property for extended periods of time
• Transport boxes and equipment weighing up to 20 pounds
• Communicate with other persons in the building
• Observe details in surrounding areas and on a screen

Equal Opportunity Employer

Sentral is dedicated to creating a diverse and inclusive work environment that champions all backgrounds, identities, and voices. We strive to cultivate a space where our team members feel valued, and our residents feel loved. While there is no exact recipe for ensuring our residents feel loved, we believe a key ingredient is seeking and employing individuals that reflect the uniqueness of our residents.