General Property Manager

Responsibilities

• Provide operational oversight of the property to meet the prescribed investment objectives while ensuring the delivery of top-tier hospitality experiences.
• Increase the economic value of the property while guiding the asset to become one of the most experiential and influential in the market.
• Apply hospitality hiring practices to identify and hire hospitality-minded personnel and third-party service providers.
• Lead a cross-functional team, including third-party service providers, in the delivery of Hines’ Hospitality Standards.
• Supervise event programming coordination with a focus on creating and maintaining a community atmosphere.
• Ensure property engagement and service offerings are aligned with Hines’ service level standards.
• Foster connectivity and establish key relationships with community leaders, government officials (including police department), vendors, cultural/civic institutions, and the general public.
• Establish vision and goals for department personnel including implementation of training and development programs.
• Handle various Human Resource related responsibilities.
• Manage operations in alignment with Hines' service level standards including but not limited to internal and external maintenance, security, parking, loading dock and housekeeping functions and adherence to budgetary standards.
• Maintain full profit and loss (P&L) responsibility for the financial performance of the asset(s).
• Draft the Annual Business Plan and Operating Budget for the property, and lead the presentation as required by both ownership and Hines.
• Collaborate with asset managers or owners to develop and implement marketing and leasing strategies for both current and prospective tenants.
• Negotiate contracts (including brokers, architects, engineers, and other outside consultants) and supervise all contractor services related to the physical operation of the property.
• Display in-depth knowledge of mechanical systems and collaborate with Engineering Managers as needed to ensure building operations comply with established operating standards.
• Monitor all construction for compliance with center rules and approved plans; ensure all required documentation is obtained in a timely manner.
• Ensure the property is well-maintained and aesthetically pleasing.
• Ensure compliance with all government, industry, regional and company required programs, objectives, and policies.
• Support development groups including owner relations, quality control during construction, program development, building start-up, etc.
• Represent Hines in selected business, community, and industry organizations/groups.
• Recommend legal action as may be required to protect and maintain the Project.
• Direct all emergency procedures including but not limited to: Establishing and executing emergency plans and practice drills, Monitoring emergency equipment, Leading and/or assisting with evacuations, bomb searches and life safety alarms as deemed reasonable and prudent, Acting as fire/life safety director while assisting emergency authorities and response teams.
• Assume additional responsibilities as delegated by Director – Property Management.

Qualifications

• Bachelor’s degree from an accredited institution required (preferably with a focus on business administration, hospitality, real estate, or in a related field).
• 5+ years of mixed-use management experience with an emphasis in office.
• Financial experience required including P&L responsibility, budgetary oversight, cost analysis, and management of service contracts and arrears.
• Proficiency in Microsoft Office software.
• Successful completion of the Hines Property Management Training Program or equivalent real estate knowledge.
• Passion for working with people, creating amazing experiences, and leading with a hospitality mindset.
• High degree of emotional intelligence with proven ability to think creatively in all job responsibilities.
• Experience leading a multi-layered team.
• Solution-oriented with strong analytical skills.
• Maintain composure and professionalism at all times.
• Excellent interpersonal, verbal, and written communication skills utilizing proper punctuation, grammar, diction, and style.
• Eager to be a part of a fast-paced and dynamic work environment.
• Takes initiative and is a proactive leader always focused on continuous improvement.
• Work indoors approximately 95% of the time and outdoors 5% of the time.
• Use olfactory, auditory, and visual senses to inspect building(s) and detect emergency alarms.
• On occasion, perform physical inspections of the property which may include climbing up and down stairs or accessing restrictive openings.
• Able to lift up to 25lbs.
• Be accessible 24 hours a day in case of an emergency and perform on-site operations management during natural disasters.
• Transfer properties and work overtime as business needs deem appropriate.
• Compensation: $130,000 - $160,000