General Manager - Residential Property Management

An associate in this position will be assigned by the VP to manage different properties in a region or regions, typically for short to medium-term assignments, though long-term assignments are possible. These assignments may involve working in the absence of the regularly assigned manager or at a troubled property.

Responsibilities

• Provide day-to-day and ongoing supervision, management, and leadership of a team of employees, including recruiting, engagement, performance management, coaching, workplace conflict resolution, compensation administration, and enforcement of workplace policies.
• Oversee operational and financial management, including reviewing monthly financial reports, preparing owner reports, and attending asset management meetings.
• Answer questions from owners, government agencies, financial institutions, auditors, accounting, staff, and others.
• Supervise all on-site staff, including hiring, training, supervision, and corrective measures; determine productivity standards and track individual performance.
• Maintain awareness of market and industry conditions and trends; evaluate market conditions and comparable properties.
• Prepare and implement annual budget in coordination with owners and asset managers; monitor property budget daily and control expenses.
• Physically inspect the interior and exterior of every community within the portfolio monthly; make recommendations for repairs or replacements.
• Maintain a positive customer service attitude and address resident concerns as needed.
• Review leases, rules, regulations, contracts, licenses, rent schedules, personnel files, resident files, delinquency reports, bank deposits, equipment inventory, and inspections.
• Conduct staff meetings to communicate company news, directives, and goals; ensure mutual understanding and receive feedback.
• Enforce company policies, safety rules, and compliance with reporting incidents; ensure associates follow safety standards and training.
• Negotiate contracts (without signing authority) and prepare for regulatory agency inspections.
• Conduct all business in accordance with company policies, Fair Housing, ADA, Fair Credit Reporting Act, and other applicable laws.
• Manage and oversee assigned communities to maximize efficiency and profitability while maintaining service levels and curb appeal.
• Ensure all physical aspects of the property are functional and attractive through daily inspections and expense management.
• Maintain an adequate number of market-ready and show-ready units; work with the turnover team to manage unit readiness.
• Adhere to all local, state, and federal housing requirements related to leasing and property management.
• Oversee all marketing efforts, including online advertising, signage, collateral, SEO/PPC campaigns, and Internet Listing Services.
• Maintain excellent customer service relationships with both internal and external customers.
• Communicate effectively with staff and ensure compliance with personnel management standards; serve as the on-site HR contact.
• Direct efforts to ensure purchasing and invoicing guidelines are followed; ensure timely completion of salary, bonus, and compensation paperwork.
• Recruit, hire, train, and motivate a high-performing team; participate in company training classes and meetings.
• Operate and understand company software programs; ensure staff is properly trained in their respective programs.
• Work with the Regional Manager to evaluate and recommend changes to rent/pricing strategies; ensure websites and printed materials are accurate and updated.
• Perform and document associate evaluations, including performance reviews, corrective action reviews, and termination paperwork.
• Assist the Regional Manager with additional responsibilities as required.
• Perform other tasks or duties as assigned by the supervisor.

Requirements

• Minimum of five (5) years of experience in multi-family residential property management as a supervisor.
• Ability to read and write English fluently, perform intermediate mathematical functions, and operate on-site resident management software.
• Hold and maintain all required certifications for property management, including affordable housing, tax credit, and other licenses or designations (COS is required).
• College degree preferred but not required.
• Professional accreditations are preferred.

Skills

• Strong leadership and team management skills, including the ability to motivate and communicate effectively with owners, residents, prospects, agencies, staff, and vendors.
• Excellent administrative and organizational skills; ability to juggle multiple projects and tasks simultaneously.
• Ability to think rationally during a crisis and manage time effectively.
• Strong customer service orientation and understanding of sales and marketing concepts.
• Knowledge of on-site maintenance requirements, including vendor and contractor management.
• Ability to close a sale and operate personal computers and company software (e.g., Outlook, MS Word, Excel, Realpage/OneSite).
• Basic to advanced knowledge of internet usage and ability to learn new programs or systems as needed.

Physical Demands

• Capable of physically accessing all exterior and interior parts of the property and amenities.
• Able to push, pull, lift, or maneuver weights of up to 20 lbs. independently and 50 lbs. with assistance.

Schedule

• Ability to work any of the seven days of the week, 52 weeks a year, including overtime when requested.
• Must be available for on-call duties as scheduled or necessary.
• Travel may be required for company gatherings or resident events, including after-hours commitments.

Pay

This exempt role has an anticipated annualized base salary range of $90,000–$95,000 for a new employee, depending on experience, qualifications, and other relevant factors. The position may be eligible for discretionary and/or performance-based bonuses.

Benefits

• Full-time positions (30+ hours/week) are eligible for 2 weeks of paid vacation, sick and related leave, and 11 paid holidays.
• Health and welfare benefits as outlined on the company’s website.